“[Will is] a prompt communicator, sensitive to my circumstances, willing to educate me on the law, honest about the challenges ahead and willing to listen. Also, it probably helps that you have a support staff that can handle the administrative matters so that you’re free to focus on us making progress. Finally, while I have no idea what you go through daily as a lawyer or what kind of toll [it] places on your life personally, I do realize that you have a great gift to do what you do day-to-day for me and many others. So, for these things and many more, again I say thank you.”