Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Wisconsin had to say about their experience of being represented by a Cordell & Cordell attorney.
“Erica was great. I enjoyed working with her, even though it was a bad time in my life. She made it palatable and reasonable. The consultants were fantastic!!!”
“Anne really makes me feel comfortable and doesn’t overwhelm me. She has a way of bringing things to my level. I have been very happy so far.”
“Anne is very professional. She genuinely cares about my case and how I feel. Overall, she is a delight to work with.”
“Erica was great to work with and extremely resourceful. I found her to be very professional and prompt in returning my phone calls. If I may add, she is a huge asset to Cordell &Cordell. Also, the feature that allowed me to log into my account and review all the updated notes and billing was very beneficial to me. Great feature!”
“Very happy with Erica. She is very professional and has done a great job for me with my case.”
“Heidi is an outstanding attorney and I believe a genuinely good hearted person. She is extremely intelligent and yet very relatable and not afraid to let me know what she thinks regarding my case. I am so thankful that I chose Cordell and Cordell and especially Heidi to represent me.”
“Overall it was exceptional considering the circumstances. I think Heidi was great! I felt like she listened to us and was honest about different opinions she might have had.”
“I thought Erica did an excellent job … I’ve recommended [her] to other people already. The hospitality was great. I felt I was the number one priority when in the office or on the phone.”
“[My attorney] did a great job! I was very happy with the outcome, communication and felt she was on my side.”
“I think you guys are very professional. I do not have a lot of experience with attorneys or the legal field, but from what I can see, everything seems top-notch. I enjoy having that on my side.”
“[My attorney] is a consummate professional and I have yet to see him outdone in court. I simply cannot say enough good things about his litigation skills. I truly wish I had found my way to [my attorney] to begin with. It is not hyperbole for me to say that as an attorney myself I am continually awed by [my attorney’s] court room presence, timely replies to VMs/emails and his thorough status updates.”
“Laura did a great job keeping me informed about the progress of my case and was very patient with all my questions. She was wonderful to work with. Everything was done so smoothly. Great experience all around.”
“Atty. Williamson was an exceptional attorney who had a concern about the person and not just representing a case. This made me feel very comfortable working with her. She was amazing!!! I couldn’t ask for anything better.”
“Chelsea has been very thorough in getting the plan set up and sent out. She is making sure we are prepared for a court date when it comes around. It’s all I can really ask for right now.”
“She was extremely professional and helpful. Tess made a difficult experience bearable.”
“Tess is fantastic, she is compassionate and understanding. Every time I talk to her she is great at putting my mind to ease and is very reassuring.”
“Tess was very professional and outstanding! Overall, this was a great experience considering what could have happened. Tess helped me to the full extent she could. She was always available and considerate. I will ask for her again should future need arise. Thank you all so much again and best regards to you and Tess, whom I wish nothing but the best for.”