Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Periodic reviews ensure each attorney is living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.

Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.

The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 95 percent attorney satisfaction rate. This rating is based on clients’ satisfaction of their legal representation by Cordell & Cordell. Here are what actual clients from Virginia had to say about their experience of being represented by a Cordell & Cordell attorney.

Cordell & Cordell Reviews — Fairfax


5/5
"​[My attorney] has communicated very well, he is very prompt, very communicative and very easy to work with. [My attorney] is doing a great job."
5/5
"​[My attorney] has provided outstanding guidance for my legal matter and I always feel confident that he is doing everything possible to advocate on my behalf in a cost-effective manner. I have been and remain very satisfied with the handling of my legal case.​"
5/5
"​They are great, I know that I am not in this fight alone by myself. It feels good to have someone here. [My attorney] was straight up and told me the he will fight for me tooth and nail and he has done that since day one. [My attorney] has been fantastic and I am very satisfied with the services that I am receiving no matter the outcome."
4/5
"​[My attorney] has been exceptional at listening well, and at asking me clarifying questions to help me determine my goals."
5/5
"​Everything was handled professionally and with care. I appreciate the work [my attorney] did on my behalf."
4/5
"​I think my attorney has made himself available to me. He is very hands on and keeps open communication. He takes time to address my questions and concerns."
5/5
"​Absolutely!  It is so nice to know there is someone out there taking care of the men going through this process."
5/5
"​I've already referred your firm.  Everything was explained thoroughly and the updates were very helpful.  It was a good experience given the difficult circumstances.  It took much longer than we anticipated but that was because the other side just didn't want to come to the table.  It had nothing to do with us.  I enjoyed working with Rebecca."

Cordell & Cordell Reviews — Falls Church


5/5
"​I feel very positive and pleased with the overall attention, attitude, and service that [my attorney] and the firm has provided me. Nothing short of excellent!​"
5/5
"[My attorney] has done an excellent job of keeping our case out of court, and the acrimony down between us and the plaintiff. He has been the voice of reason, and we trust his judgement."
5/5
"[My attorney] has been helping me with finalizing a divorce proceeding (settlement of property). He is very helpful, understood the pretty complex nature of the situation right away, and has been helpful in all ways. I asked [my attorney] to draft a pretty complicated letter to my ex-spouse's attorney. As an attorney myself, I'm extremely critical, and I was very pleased with his work."
5/5

"​[My attorney] has given outstanding support to me in understanding what I should be doing."

5/5

"​[My attorney] has been amazing at keeping me updated on the case, next steps, what’s expected from me, etc. It has made this process seem a lot easier for me. Everyone I’ve dealt with at the firm via phone or in person is very professional and willing to assist."

5/5

​"The attention to detail of the firm overall especially with the constant requests for feedback is very important and that’s why you guys are the best [my attorney] did an amazing job. My first round during my divorce trial I was severely punished by the judge it seemed. When [my attorney] saw my Final order she asked me why didn’t I have a counsel? and I did that’s how bad it was. I thought I was screwed for life but [my attorney] was relentless and concise determined and all of this during the loss of her father. She is brilliant. I would never get married again, but if I would, I would keep [my attorney] on retainer. Thank all of you and special thanks to [my attorney] for changing my life and actually giving me hope and a normal future rather than living in poverty."

5/5

"[My attorney] has been great! I think she's fantastic and I have no complaints."

5/5

"[My attorney's] representation was fantastic and I'm extremely satisfied - fair, legal, and I was well-represented. He did a great job in all communication."

Cordell & Cordell Reviews — Richmond


5/5
"​Always very responsive. Maintains regular contact regarding case. Well thought out Strategic Roadmap and thorough post hearing Action Plan. Attorney Smith did an excellent job. Attorneys [my attorney] and Smith, as well as Senior Paralegal Omary were very supportive and responsive, and Attorney Smith did a great job given the situation and circumstances of my particular case. I highly recommend that you continue his employment and consider for advancement as appropriate. I rate him a '5' out of '5.' "
5/5
"​He's been very attentive and aware of our needs and how we want to do things. He has made this whole situation less painful. He's doing an excellent job!"
5/5
"​[My attorney] has been very professional and helpful and very candid in our discussions. He has been just great."
5/5
"​[My attorney] is a very honest and sincere person. I appreciate all his hard work.​"
5/5
"​I thought she provided really good counsel throughout the process. She kept things on track. I was very pleased with her and her counsel."
5/5
"​[My attorney] is awesome! She's like a little pit bull with her approach! She's been going above and beyond my expectations. My daughter even made her cupcakes.​"
5/5
"[My attorney] has been phenomenal and I have nothing but good things to say about her.  Her communication has been exceptional and she has been on top of everything I have needed.  It is a difficult time and I am at ease because of her."
5/5
"​Jacob was everything I expected in an attorney and more. He was well informed and made me feel extremely comfortable in a very stressful situation. A+. Everyone I interacted at the firm made me feel like I had a team behind me. Great attorney and a great team made me feel comfortable in all my interactions.​"
5/5
"​[My attorney] was the perfect professional throughout our case. [My attorney] kept us updated and aware of all details of our case."
5/5
"​When it comes down to it there are absolutely no complaints. I wish I would have found you sooner. Knowledge of situation and laws and putting up with me isn't easy, for sure. [My attorney] was always very professional and kept me up to date on status of case. She was very kind and understanding and just an amazing individual. Rest of staff that I dealt with were great as well. Everyone is so kind and understanding. Thank you."
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Cordell & Cordell Reviews — Virginia Beach


5/5
“I thought [my attorney] was excellent! I’ll be honest with you; there was only one time where I even had to leave him a message because he always answered the phone when I called. I’ve never experienced that before. Even though he was busy with other cases, he always showed concern with my case and made me feel important. I was kept well informed.”
5/5
“[My attorney] has been very timely with everything. He has worked with me in regards to how I want the case to be presented due to my relationship with my kids, and that is very important to me. I am pleased with all his actions.”
5/5
“Mr. Dickey is a wonderful attorney. Right now there isn’t much that he can do until my estranged wife does anything else, but I will definitely be coming back to Mr. Dickey when the time comes..."
5/5
"So far, I am very pleased with the work being done on my behalf. ... I feel like [my attorney] and the staff at Cordell & Cordell do want to help me. Thank you"
5/5
"[My attorney] was very attentive to my needs and addressed them in a satisfying manner. Very happy with service."
5/5
"[My attorney] communicates really well which is important and was much appreciated."
"She doing her job very well and attentive. She has pushed me to go further  than what I was willing to go, and it helped me."
5/5
"​I went into this thinking I was going to get roughed up. She helped me be in the position to be the bigger person. She has been awesome!"
5/5
"[My attorney] did extremely well. Communication was key, and the client portal was very helpful. It really saved me time and kept me updated on my case."
5/5

​"[My attorney]was great and great at keeping in contact and keeping him assured every step of the way. He did not make any promises he could not make and was very upfront and honest about everything. He was amazing!"

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