Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Periodic reviews ensure each attorney is living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 95 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Virginia had to say about their experience of being represented by a Cordell & Cordell attorney.
|"[My attorney] has communicated very well, he is very prompt, very communicative and very easy to work with. [My attorney] is doing a great job."|
|"[My attorney] has provided outstanding guidance for my legal matter and I always feel confident that he is doing everything possible to advocate on my behalf in a cost-effective manner. I have been and remain very satisfied with the handling of my legal case."|
|"They are great, I know that I am not in this fight alone by myself. It feels good to have someone here. [My attorney] was straight up and told me the he will fight for me tooth and nail and he has done that since day one. [My attorney] has been fantastic and I am very satisfied with the services that I am receiving no matter the outcome."|
"Jennifer has given outstanding support to me in understanding what I should be doing."
"Jennifer has been amazing at keeping me updated on the case, next steps, what’s expected from me, etc. It has made this process seem a lot easier for me. Everyone I’ve dealt with at the firm via phone or in person is very professional and willing to assist."
"The attention to detail of the firm overall especially with the constant requests for feedback is very important and that’s why you guys are the best Whitney did an amazing job. My first round during my divorce trial I was severely punished by the judge it seemed. When Whitney saw my Final order she asked me why didn’t I have a counsel? and I did that’s how bad it was. I thought I was screwed for life but Whitney was relentless and concise determined and all of this during the loss of her father. She is brilliant. I would never get married again, but if I would, I would keep Whitney on retainer. Thank all of you and special thanks to Whitney for changing my life and actually giving me hope and a normal future rather than living in poverty."
"Whitney's been great! I think she's fantastic and I have no complaints."
"[My attorney's] representation was fantastic and I'm extremely satisfied - fair, legal, and I was well-represented. He did a great job in all communication."