Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Periodic reviews ensure each attorney is living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.

Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.

The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Virginia had to say about their experience of being represented by a Cordell & Cordell attorney.

Cordell & Cordell Reviews — Fairfax


5/5
“​Aaron has communicated very well, he is very prompt, very communicative and very easy to work with. Aaron is doing a great job.”
5/5
“​Aaron has provided outstanding guidance for my legal matter and I always feel confident that he is doing everything possible to advocate on my behalf in a cost-effective manner. I have been and remain very satisfied with the handling of my legal case.​”
5/5
“​They are great, I know that I am not in this fight alone by myself. It feels good to have someone here. Aaron was straight up and told me the he will fight for me tooth and nail and he has done that since day one. Aaron has been fantastic and I am very satisfied with the services that I am receiving no matter the outcome.”
4/5

“​[My attorney] has been exceptional at listening well, and at asking me clarifying questions to help me determine my goals.”

5/5

“​Everything was handled professionally and with care. I appreciate the work [my attorney] did on my behalf.”

4/5

“​I think my attorney has made himself available to me. He is very hands on and keeps open communication. He takes time to address my questions and concerns.”

5/5

“​Absolutely!  It is so nice to know there is someone out there taking care of the men going through this process.”

5/5

“​I’ve already referred your firm.  Everything was explained thoroughly and the updates were very helpful.  It was a good experience given the difficult circumstances.  It took much longer than we anticipated but that was because the other side just didn’t want to come to the table.  It had nothing to do with us.  I enjoyed working with Rebecca.”

Cordell & Cordell Reviews — Falls Church


5/5

“​I feel very positive and pleased with the overall attention, attitude, and service that Mr. Weaver and the firm has provided me. Nothing short of excellent!​”

5/5

“[My attorney] has done an excellent job of keeping our case out of court, and the acrimony down between us and the plaintiff. He has been the voice of reason, and we trust his judgement.”

Cordell & Cordell Reviews — Richmond


5/5

“​Always very responsive. Maintains regular contact regarding case. Well thought out Strategic Roadmap and thorough post hearing Action Plan. Attorney Smith did an excellent job. Attorneys [my attorney] and Smith, as well as Senior Paralegal Omary were very supportive and responsive, and Attorney Smith did a great job given the situation and circumstances of my particular case. I highly recommend that you continue his employment and consider for advancement as appropriate. I rate him a ‘5’ out of ‘5.’ “

5/5

“​He’s been very attentive and aware of our needs and how we want to do things. He has made this whole situation less painful. He’s doing an excellent job!”

5/5

“​[My attorney] has been very professional and helpful and very candid in our discussions. He has been just great.”

5/5

“​[My attorney] is a very honest and sincere person. I appreciate all his hard work.​”

5/5

“​I thought she provided really good counsel throughout the process. She kept things on track. I was very pleased with her and her counsel.”

5/5

“​Shameka is awesome! She’s like a little pit bull with her approach! She’s been going above and beyond my expectations. My daughter even made her cupcakes.​”

5/5

“Adrienne has been phenomenal and I have nothing but good things to say about her.  Her communication has been exceptional and she has been on top of everything I have needed.  It is a difficult time and I am at ease because of her.”

5/5

“​Jacob was everything I expected in an attorney and more. He was well informed and made me feel extremely comfortable in a very stressful situation. A+. Everyone I interacted at the firm made me feel like I had a team behind me. Great attorney and a great team made me feel comfortable in all my interactions.​”

Cordell & Cordell Reviews — Virginia Beach


5/5

“I thought Jonah was excellent! I’ll be honest with you; there was only one time where I even had to leave him a message because he always answered the phone when I called. I’ve never experienced that before. Even though he was busy with other cases, he always showed concern with my case and made me feel important. I was kept well informed.”

5/5

“Jonah has been very timely with everything. He has worked with me in regards to how I want the case to be presented due to my relationship with my kids, and that is very important to me. I am pleased with all his actions.”

5/5

“Mr. Dickey is a wonderful attorney. Right now there isn’t much that he can do until my estranged wife does anything else, but I will definitely be coming back to Mr. Dickey when the time comes…”

5/5

“So far, I am very pleased with the work being done on my behalf. … I feel like Jonah and the staff at Cordell & Cordell do want to help me. Thank you”

5/5

“Erik was very attentive to my needs and addressed them in a satisfying manner. Very happy with service.”

5/5

“Jonah communicates really well which is important and was much appreciated.”

“She doing her job very well and attentive. She has pushed me to go further  than what I was willing to go, and it helped me.”

5/5

“​I went into this thinking I was going to get roughed up. She helped me be in the position to be the bigger person. She has been awesome!”

5/5

“Erik did extremely well. Communication was key, and the client portal was very helpful. It really saved me time and kept me updated on my case.”

5/5

​”Jonah was great and great at keeping in contact and keeping him assured every step of the way. He did not make any promises he could not make and was very upfront and honest about everything. He was amazing!”