Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Periodic reviews ensure each attorney is living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Virginia had to say about their experience of being represented by a Cordell & Cordell attorney.
“I thought Jonah was excellent! I’ll be honest with you; there was only one time where I even had to leave him a message because he always answered the phone when I called. I’ve never experienced that before. Even though he was busy with other cases, he always showed concern with my case and made me feel important. I was kept well informed.”
“Jonah has been very timely with everything. He has worked with me in regards to how I want the case to be presented due to my relationship with my kids, and that is very important to me. I am pleased with all his actions.”
“Mr. Dickey is a wonderful attorney. Right now there isn’t much that he can do until my estranged wife does anything else, but I will definitely be coming back to Mr. Dickey when the time comes…”
“So far, I am very pleased with the work being done on my behalf. … I feel like Jonah and the staff at Cordell & Cordell do want to help me. Thank you”
“Erik was very attentive to my needs and addressed them in a satisfying manner. Very happy with service.”
“Jonah communicates really well which is important and was much appreciated.”