Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Periodic reviews ensure each attorney is living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 95 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Virginia had to say about their experience of being represented by a Cordell & Cordell attorney.
|"Aaron has communicated very well, he is very prompt, very communicative and very easy to work with. Aaron is doing a great job."|
|"Aaron has provided outstanding guidance for my legal matter and I always feel confident that he is doing everything possible to advocate on my behalf in a cost-effective manner. I have been and remain very satisfied with the handling of my legal case."|
|"They are great, I know that I am not in this fight alone by myself. It feels good to have someone here. Aaron was straight up and told me the he will fight for me tooth and nail and he has done that since day one. Aaron has been fantastic and I am very satisfied with the services that I am receiving no matter the outcome."|
"Jennifer has given outstanding support to me in understanding what I should be doing."
"Jennifer has been amazing at keeping me updated on the case, next steps, what’s expected from me, etc. It has made this process seem a lot easier for me. Everyone I’ve dealt with at the firm via phone or in person is very professional and willing to assist."