Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.

Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.

The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 95 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Texas had to say about their experience of being represented by a Cordell & Cordell attorney.

Cordell Cordell Reviews — Austin


5/5
“They fought tooth and nail for me.  When I went in I had expectations of what I wanted, and when it was done I got more.  She really had my best interest in mind.  I would have been up a creek without a paddle without Cordell & Cordell.”
5/5
“So very happy with her. She’s looking out for me and my daughter. Our only obstacle is me. I should’ve listened to her earlier in the case.”
4/5
“[My attorney] is very good and punctual. She is very nice and helps me out. She’s been excellent. She’s very understanding of my situation. I recommend Cordell & Cordell for services. Their services are top-notch.”
5/5
"[My attorney] has been doing a very good job! She always gets right back to me and gives me updates every week. She always goes out of her way to make sure I know and understand what's going on. She will even take the time to break things down for me. She goes out of her way to send me follow-up notes after each status update to make sure I understand it without all of the legal terminology. She's been doing great! I have never had to deal with an attorney before. For this being my first time, she's really helped keep the stress level down. [My attorney] has protected me and my rights and has fought for me. She's really gone out of her way to take care of me. [My attorney] has made this much easier than I'd expected."
5/5
"Miguel has made sure that everything I've requested to be done in the way I'd like it done is done the way I've asked. He has been great at explaining everything to me and answering any questions I have."
5/5
"​My experience with attorney Coleen Kinsler and the Cordell & Cordell law firm has been consistently positive, and we continue to work in an efficient and professional manner together. Thank you​."
5/5
​"I have been very satisfied with all aspects of service from your firm and attorney, Coleen Kinsler. She is knowledgeable and a great resource when I have questions. Her willingness to fight for what is best for me in my case has really impressed me. Other attorneys I have dealt with would have allowed me to settle for less than what I want, but Coleen has been on my side and is really going to bat for me.​"
5/5

​"I believe the time and effort put in by Miguel has been far more than I originally expected. Emails and calls are returned as soon as possible and very detailed."

Cordell Cordell Reviews — Dallas


5/5
"I'm really happy with everything. Tomekia was great. She took care of business, and I really appreciated her efficiency. I never felt like I wasn't unfairly billed for her time. She was very conscious of my concerns. Never once did I feel like I was nickel and dimed, which was important to me. There were very few times she need to make a correction or re-do something, but if there was a re-do she just did it and as far as I know it was done without charging me. She is very client focused. Another thing she did that's worth mentioning is that she took over my case from another attorney that left the firm . Tomekia came on the case, looked everything over and moved my case right along. I appreciated that approach and how quick she moved the case forward. I liked that, she took care of business."
5/5
"​I feel like I drew the right straw when Ben was assigned to my case. He has been fantastic to work with and things are going as smooth as possible, considering the situation."
5/5
“I wanted a professional attorney, and I got that.  As time went on, it became more personal; I ended up becoming friends with my attorney. Tomekia has that personal touch.”
5/5
“Tomekia was awesome across the board. She was one of the few attorneys who would push back when needed. She kept things realistic and kept things at an even keel. The representation was excellent, and I wish more businesses would model this approach.”
5/5
“Tomekia is all over it. I feel like I am her only client. Tomekia’s [paralegal] is great too and very thorough. The two of them together make a great team. So far this has been a great experience. Tomekia is aggressive and very experienced.”
5/5
“Julianne was confident, friendly, kind, knowledgeable and did a great job. I’m very appreciative of all her hard work.”
5/5
“I want to thank Julianne so much. Julianne was nice to deal with, and everyone seemed to be sincere and really wanted to help.”
5/5
"I have another gentleman here at work who will be going to through a divorce, and I have already given him your business card. I work in a high-volume business where word-of-mouth and reputation are important. I am beginning to spread the word!"
5/5
"Angela has so much compassion. She did a great job of explaining everything so I understood. She was great about calling back when I had a question and keeping me calm in an emotional time. I really am satisfied with the work she did on my case."
5/5
"​Ben communicates well and keeps me informed and is doing what I hired him for. He is outstanding."
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Cordell Cordell Reviews — Fort Worth


5/5
"​I think Tiffany has been great. She has my best interests, as well as my daughters best interests in mind. I trust her and her judgement to achieve the best outcome."
5/5
“The communication has been good and they have been very patient. I felt good about the job done and the outcome. [My attorney] put in a lot of effort to address what needed to be done. I am very satisfied.”
5/5
“[My attorney] was great. She communicated very well and made sure to do her research if she did not know the answer to a question. I would definitely recommend Cordell & Cordell. All of my transactions were very easy, and the email communication helped a lot. Everyone from [my attorney] down to the receptionist were great.”
4/5
“You live up to your advertising. I feel Cordell & Cordell will be completely successful with helping me get what I need for my child.”
4/5
"Heather is doing great. I really don’t have any complaints so far. She’ll always go back and forth with me until I understand or until I have all the answers I was looking for."
5/5
“Well, I have had a great experience with Heather so far! She is very professional, and she’s very personable. She is easy to talk to and always answers my questions. These are very difficult times, but she is making things a little easier to deal with.”
5/5
"Heather has been great. Heather is on top of everything, keeping me posted, and giving me options to save money and be in control of expenses. She has been very gracious with everything we've done so far."
5/5
"​Lelan is all around there for me when I need him, he's been great."
5/5
"​Mr. Kirk is doing exceptional at communicating to me and is very professional, encouraging and empathetic. He has been wonderful. He understands the difficulties surrounding these situations and has really been very clear in helping me understand what he is doing and why he is doing it."
5/5
"Heather was very very kind throughout the whole process. She always made herself available to answer all my questions. Heather handled my case very professionally. I couldn't be more happy with the outcome. Once again, her kindness helped me through this tough time in my life. "
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Cordell Cordell Reviews — Houston


5/5
"Ms. Dennis and Angie Nguyen are a force to reckon with. Their commitment to getting favorable results in my case was top notch. Keep up the fantastic client care.​"
5/5
"Mysti Dennis did everything I expected and then some. She took my only fear of losing my children away. She was awesome! Everything happened exactly how she said it would and eased my mind all the way."
"Cordell & Cordell is lucky to have Aaron Pickelner on their staff.  Aaron would return my calls the same day, even at 9 o’clock at night.  He knew what battles to fight and pursue in my best interest.  He is tenacious, represents himself well, and [is] very easy to talk to.  You don’t feel intimidated [into] saying the right things.  I am very happy with services. I have referred the firm to a friend.”
5/5
​"Ashley and the firm were amazing! I wouldn't change anything! Ashley took the time to answer all of my questions, regardless of how many times I asked the same one. I never felt pushed aside for a bigger case. She would respond to emails promptly and answered her cell phone and office phone every time I called."
5/5
“Mysti has been great. She does what needs to be done without being aggressive. She is calm. I would definitely recommend Cordell & Cordell, especially Mysti.”
5/5
"Ashley has been extremely helpful throughout my case. Excellent in communication, knowledge, and patient with all the questions I had for her."
5/5
“Aaron is phenomenal! I can’t wait to see him make partner. He is truly fabulous, and I love him. He made the opposing counsel stutter in court! Aaron deserves a raise!”
5/5
“I am 100 percent confident, and I thank God for Nida. There is no one else I would want. I can guarantee Nida will make sure to get something done on this case. All of the employees have been really good. [My attorney] didn’t blow any smoke and gave great advice when I first came in. There is no one else I would want. You do what you say you will do. I give the firm the highest ratings and thank God for you every day. God forbid I have family or friends that ever have to go through this, but I would definitely recommend Cordell & Cordell.”
5/5
“Nida has done a great job. I have left the case in her hands. She makes sure to give me the pros and cons in order to make a decision. I feel she has done really well.”
4/5
“Mysti is doing great. She is a straight shooter with me, and I really like that about her.”
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Cordell Cordell Reviews — San Antonio


5/5
“Everything was good. [My attorney] was very professional, very good counsel and she was passionate about my case.”
5/5
“I've used [my attorney] a few times before. She’s absolutely fantastic, and anytime I need anything, I will use her. As well as anytime I need her in the future.”
5/5
“[My attorney] is very caring and concerned with my case. She is very helpful to me. She is very informative and thorough.”
5/5
“[My attorney] is great to work with. She’s very easy going and very personable. [My attorney] answered all of my questions and is a good attorney to have on staff. She is an excellent attorney and is a great asset for the firm. Joe Cordell really strives for great customer service. I’m glad customer service reaches out to me. Joe is doing a great job with the marketing and customer service teams.”
5/5
"[My attorney]'s been great. She makes sure I'm fully aware of everything. [My attorney] completely answers all my questions. Although I'm not the easiest client to work with, she's been doing great. She does a great job of helping me understand everything by using layman's terms for my case."
5/5
"[My attorney] is very good at communication. She's doing exactly what I wanted her to do. [My attorney] is giving my wife and I a chance to work things out without mediation. Things are going very well. I've already referred someone to the firm. Everything is going well, and [My attorney] is excellent at communicating with me. Everything is going fabulous."
5/5
"Everything's going fine. I like the way [my attorney] is handling things, and her response has been great. I've been real pleased to date. I'm very pleased with the process. My experience has been everything I thought it would be and very professional."
5/5
"​Elise is very involved and she really talks to me like an individual and really shows concern and I really appreciate that."
5/5
"​[My attorney] was very knowledgeable and proficient at her job, and I am very satisfied with the results."

Cordell Cordell Reviews — The Woodlands


5/5
“I had the utmost confidence in [my attorney] and the firm. When I first came to the office, I was a mess. ... [The law office administrator] came out and gave me a hug and made me feel so much better. Cordell & Cordell is all about dads, so it was a no-brainer to choose them. They are a great support system.”
5/5
"[My attorney] was very heartfelt and devoted to my case. Everything was great. [She] was very responsive and professional, while also being able to maintain a personal relationship with my case! Very pleased with her!"
5/5

"​Megan has been AWESOME! She is just outstanding. She has patience with me and is so understanding. When I speak with her, I don't feel like I'm speaking with an attorney, it feels like I'm talking to someone who understands me. I can't say enough good things about her."

5/5

"​It is a pleasure to work with Ms. Wood. I have come to respect her suggestions and to have complete confidence that my case is being handled effectively and efficiently."