Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 95 percent attorney satisfaction rate. This rating is based on clients’ satisfaction of their legal representation by Cordell & Cordell. Here are what actual clients from Texas had to say about their experience of being represented by a Cordell & Cordell attorney.
"[My attorney] has made sure that everything I've requested to be done in the way I'd like it done is done the way I've asked. He has been great at explaining everything to me and answering any questions I have."
"I believe the time and effort put in by [my attorney] has been far more than I originally expected. Emails and calls are returned as soon as possible and very detailed."
|"Ben communicates well and keeps me informed and is doing what I hired him for. He is outstanding."|
|"[My attorney] was very heartfelt and devoted to my case. Everything was great. [She] was very responsive and professional, while also being able to maintain a personal relationship with my case! Very pleased with her!"|
"Megan has been AWESOME! She is just outstanding. She has patience with me and is so understanding. When I speak with her, I don't feel like I'm speaking with an attorney, it feels like I'm talking to someone who understands me. I can't say enough good things about her."
"It is a pleasure to work with [my attorney]. I have come to respect her suggestions and to have complete confidence that my case is being handled effectively and efficiently."