Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 95 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Tennessee had to say about their experience of being represented by a Cordell & Cordell attorney.
"Everything was done with much attention to detail and to my complete satisfaction. Kellan was always available to answer any questions or concerns. I was completely satisfied."
|"Cordell & Cordell has a great thing going. It has been a positive influence on my life. [My attorney] was fantastic from start to finish and really is there to work for parents that have been treated unfairly!"|
|"Emily has been very professional. She did her research well . Listened to my points and has clarified what questions I've had."|
|"Emily is on top of it. She is fantastic!"|
|"Emily is very professional. Emily knows what she is doing and I was very impressed by her legal skills and knowledge. She is a superstar."|
"Emily was the consummate professional and treated me very well, respected my time and financial condition. I was very pleased with Cordell and Cordell. I had heard a lot of good things, and I believe the firm lived up to those good remarks."
|"[My attorney's] very easy to talk to with straight forward answers. I went with you guys because of the commercials, you're there to help men."|
"I believe that Eiko C Harris has been representing and keeping me well informed on my matters. She has been awesome about getting me to know my rights, knowing what to expect, and how to recognize things to look out for. I am very impressed with her professionalism and the handling of my matters in a timely manner. I am glad that she is representing me."