Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Periodic reviews ensure each attorney is living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from South Carolina had to say about their experience of being represented by a Cordell & Cordell attorney.
“[My attorney] has done wonderful, she has been extremely comforting. She helps to keep me comfortable through the whole thing and is always on top of everything.”
“[My attorney] is very respectful, knowledgeable and has been very supportive of me. I would give her a ten.”
“We were very pleased with [my attorney]’s handling of the case. When we asked a question or we stated concern about something, she listened and responded accordingly. If [my attorney] didn’t know the answer, she got us an answer.”
“I was really impressed with how Monica sets up the situation so she is going to be the one to get yelled at and not me. She’s great at protecting me and taking the heat with my wife. She is always polite in her emails to opposing counsel but also firm with them. I’ve already referred the Firm!”
“Everything has been great. Stephanie and her staff has been outstanding up until this point. She has been very helpful.”
“Stephanie has been a world of help to me and has my best interest at heart. and Everything has gone very smooth. When I am worried about something Stephanie helps me to see what has been done, what she is working on and lets me know what is next. I feel very confident knowing the Firm is behind her and she passes that on to me. I do not wish this experience on anyone but I am comforted knowing that I have help.”
”I honestly can’t come up with anything bad to say! Monica was very professional and kind. She was there to reel me back in when I needed it which I really appreciate. She did a fantastic job overall.”
“Stephanie and her team did an outstanding job! I felt like we were up against a wall, and she managed to punch right through it.”
“Michael is an excellent listener and has the answers and opinions needed. He is prompt, patient and kind. He was willing to put up with more questions than were probably necessary.”
” Your firm represented me in the best possible way and was very successful in getting my custody and child support modified to where it should have been all along. I felt [Elizabeth’s] follow up with every issue was outstanding.”
“I’m very pleased with the way my lawyer is handling my case. He’s been very friendly, helpful, and has showed concern for my overall well-being during this period of my life.”
“James is extremely knowledgeable about my case and works very hard to make sure that I’m taken care of and that I’m happy with the current status of my divorce. I don’t think there is anything else that could be done that isn’t being done already. I have had the best experience I could have imagined. This is not easy to go through but I feel very welcome in the office, I’m always greeted with smiles, no matter what is discussed in my meeting I feel that my attorney looks at it as the most important thing he has to do, and when talking to my attorney he always looks me in the eyes when discussing my situation and is never distracted by anything. I’m taken serious and that means a lot. I could not have asked for a better attorney than James Todd.”
“I feel that Jim is doing a very good job on my case. And I would recommend him to anyone that would be put in my situation. He always keeps me up to date and seems to be very knowledgeable on this issue. And he us always there to make suggestions on different things and has a friendly personality that make me comfortable to talk to.”
”James did a great job! He was always sending me updates and making sure I knew exactly what was going on, probably in more detail than most would expect which I very much appreciated.”
“I just want to thank Michael so much. I appreciate all of his guidance and patience and for helping me through this process. He did a fantastic job!”
“Any time I needed Stephen or your firm, from emails to phone call, you were there for me. For a divorce, I couldn’t have been more pleased with the experience.”
“As advertised, you all really are a men’s law firm. The personality and person touch Chris has throughout was much appreciated. It felt like I had my older brother looking out for me.”