Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 95 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Pennsylvania had to say about their experience of being represented by a Cordell & Cordell attorney.
"She was terrific. It was very educational experience, and my attorney explained everything I needed to know. She explained everything on a level I understood and answered everything I asked. It made a traumatic experience more tolerable and lessened my anxiety greatly."
"Cassie is great! She's very attentive and always gets right back to me. Whether it's a one line email or 3 pages, she makes sure to get back to me appropriately any time I reach out. I can't say enough good things about Cassie. She's one of the best lawyers I've worked with. She has done a fantastic job with what's been thrown on her plate. My experience with everyone at the firm has been outstanding!"
"Cassie is very helpful. She has a way of making you feel like you're her only client. She is very attentive and that makes you feel good as a client. I have nothing but good things to say about Cassie!"
"Cassie was amazing! She was very responsive and went above and beyond."
"She really helped me out. It’s nice to know you have someone standing behind you and protecting you. You guys were very good to me. You all did everything I needed."
"Courtney has been my attorney for the last 10 years and has handled all of my matters very timely and professionally, I have recommended her to others for consults. I don’t have a negative thing to say about Cordell & Cordell, all pleasing and positive results for my children’s welfare."
"Bill was very smart and creative, and I felt very confident with each step he took. He was very cautious to care for my business and make sure that was taken into consideration in my favor."