Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Pennsylvania had to say about their experience of being represented by a Cordell & Cordell attorney.
“The online client portal is exceptional. I love being able to log on and see the progress and things being done without having to bother my attorney. It is an ease of mind and makes me feel included with each step. I also love being able to make payments online. The site was also very helpful in terms of references for articles and advice.”
“Caroline is a very responsive attorney. Caroline lets you know exactly what you need to know and does so quickly. Most importantly, Caroline is also a very nice person and a good listener.”
“Maura and I had a very good, detailed discussion. In fact, Maura gave me five scenarios of what to expect (good and bad) and five options of what to do. I think Maura takes the time needed and comes up with the best possible plan.”
“Rick was a real gentleman. Rick should feel that he is a proud member of the Cordell & Cordell Law Firm Family. Rick did a fine job. I went with you all because of your radio commercial, especially the parts regarding fighting for dads. I got just that. At the time, I really needed protection. I felt well-protected by you all.”
“I think that Mr. Julius did a very good job. Communication was very efficient. I particularly liked the fact that I could get online through your Client Portal in order to see my case notes and account billing.”
“I enjoy working with Rick. He has been timely, puts decision-making into your hands and gives you different options to make. This makes me feel as though I am in control. Rick is also very professional.”
“Given my experience with Attorney Julius, I would have to give him all excellent evaluations. Fives all the way.”
“I think that Amy is fantastic. I feel as though Amy has saved my life and my children’s lives. Thank you!”
“Rick is doing a fine job, everything is looking good. Rick is great at keeping tabs on my case and always letting me know where things are at and what to expect. I could not be happier.”
“I am very pleased with Mr. Julius’ efforts up until this point. I have a coworker who is facing a divorce, and I told him that he needs to retain Cordell & Cordell, because that is the firm to turn to that will have his best interests at heart.”
“Jill is very good at allowing me to discern my own outcome while at the same time providing excellent guidance along the way. I could not recommend the law firm enough. I recently went to a motions hearing with her. I sent her an email to let her know how highly I value her work. … I am so impressed by Jill’s abilities.”
“Great demeanor; Jason Lasser adds rationale to difficult situations and has a calm demeanor. He is a very nice attorney who is dialed-in to the whole process.”
“Jamie was extremely accessible at all times during my case. She was very responsive and addressed every issue and concern thoroughly. In addition, she seemed to have an excellent command of legal issues related to my case, including those financial. The firm was responsive to requests that I made regarding our engagement. When issues arose that I had asked to be addressed, they were heard and resolved to my satisfaction. Overall, the services provided by Jamie and Cordell were exceptional. I was quite satisfied with all aspects of the work performed.”
“Jamie was very knowledgeable and took the time to understand my priorities, perspective and provided knowledgeable guidance and suggestions based on her experience. It was a collaboration at times and I respected and valued her counsel.”
“I appreciated [Jason’s] candid feedback and expertise which ensured that the settlement was fair, taking into account my needs. More recently, I had a few questions that I needed answered. Jason again came through for me. We reconnected, he quickly got back in touch with me and gave me more expert advice. Jason is a consummate professional and a very knowledgeable attorney. I trust his counsel implicitly!”