Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.

Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.

The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 95 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Pennsylvania had to say about their experience of being represented by a Cordell & Cordell attorney.

Cordell & Cordell Reviews — Allentown


5/5
“Cassandra has been very proactive in her communications to keep me informed! Cassandra Colombo has continuously demonstrated stellar customer service, by keeping me informed of all changes and developments as my case moves forward. Effective communication is critical to success in so many facets. Cassandra's communication is above reproach! Her informative, compassionate, and confident style always leaves me feeling secure in our goal towards a successful outcome! Truly a star player on your team!”
5/5
"​Cassandra did a fantastic job!  I own a company and have many employees myself and my advice to you is to make sure you keep her!"
5/5
"​Cassie was absolutely fantastic!  There may be more work to do and I will specifically request to work with her again.  I was very happy with the service."
5/5
"​Cassie made me feel like I was her only client. It was a very personalized experience. She knew my name and case well, and that went a long way for me."
5/5
"​Cassie was great! She always responded very quickly and made me feel at ease. I think she did a really great job! I was very happy with Cassie."
5/5
"​Every step along the way was made very simple for me. Cassie and your firm really made things easy for me. I didn't feel like I had to worry about anything.​"
5/5

​"She was terrific. It was very educational experience, and my attorney explained everything I needed to know. She explained everything on a level I understood and answered everything I asked. It made a traumatic experience more tolerable and lessened my anxiety greatly."

5/5

"​Cassie is great! She's very attentive and always gets right back to me. Whether it's a one line email or 3 pages, she makes sure to get back to me appropriately any time I reach out. I can't say enough good things about Cassie. She's one of the best lawyers I've worked with. She has done a fantastic job with what's been thrown on her plate. My experience with everyone at the firm has been outstanding!"

5/5

​"Cassie is very helpful. She has a way of making you feel like you're her only client. She is very attentive and that makes you feel good as a client. I have nothing but good things to say about Cassie!"

5/5

"Cassie was amazing! She was very responsive and went above and beyond."

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Cordell & Cordell Reviews — Cranberry Township


5/5
"The online client portal is exceptional. I love being able to log on and see the progress and things being done without having to bother my attorney. It is an ease of mind and makes me feel included with each step. I also love being able to make payments online. The site was also very helpful in terms of references for articles and advice."
4/5
"​[My attorney] was fantastic. I would absolutely refer her! Any questions I had she was always helpful with her answers. Very pleased to work with her."
4/5
"​This is my first experience in a legal matter of any situation. I feel [my attorney] is very knowledgeable and very good at explaining the process. I am probably not the best client in responding and getting forms back because I am finding my divorce to be a very emotional matter and I appreciate the patience that I am given."
5/5
​"My attorney was really awesome!! I felt as though she worked hard for me and did a great job!!! I do not feel there was anything else that could have been done! Everything was handled extremely well! Kristen was just the best!!!"
5/5
"​Amy was always there to answer questions when needed and really took a personal interest in my case. I felt like I was more than just a client, and I really appreciated that."
5/5
"Amy did fantastic and explained everything to me in detail and told me how it would go, and it worked out just as she said it would. There were no real hiccups, and things could not have been better. "
5/5
"​​What I really like about Ashley is that she is very reliable. I can always count on her word, which is very valuable to me. She has really showed that she cares about my interests and situation. I genuinely appreciate her personality and the work she is doing."

Cordell & Cordell Reviews — Philadelphia


5/5
“Caroline is a very responsive attorney. Caroline lets you know exactly what you need to know and does so quickly. Most importantly, Caroline is also a very nice person and a good listener.”
5/5
“Maura and I had a very good, detailed discussion. In fact, Maura gave me five scenarios of what to expect (good and bad) and five options of what to do. I think Maura takes the time needed and comes up with the best possible plan.”
5/5
"Jaimie Collins is outstanding. She completely defended me and my property, and achieved a great result. I also completely recommend Cordell & Cordell's support team.​"
5/5
"Overall, this was a great experience! My ex wife and I were pretty cooperative with each other. I had a financial adviser and Bill worked seamlessly with him. The communication was always outstanding, even when Jamie stepped in for Bill while he was out of the office for the birth of his child. Bill picked things right back up and was extremely responsive to any questions I ever had."
5/5

"​She really helped me out. It’s nice to know you have someone standing behind you and protecting you. You guys were very good to me. You all did everything I needed."

Cordell & Cordell Reviews — Pittsburgh


5/5
"​I am very satisfied with the level of professionalism in the firm. I appreciated the efficiency of the communication and billing practices."
5/5
"​[My attorney] has been very helpful, she is very punctual and does an outstanding job. I appreciate all of her help!​"
5/5
“Rick was a real gentleman. Rick should feel that he is a proud member of the Cordell & Cordell Law Firm Family. Rick did a fine job. I went with you all because of your radio commercial, especially the parts regarding fighting for dads. I got just that. At the time, I really needed protection. I felt well-protected by you all.”
5/5
"​Amanda kept me in the loop for everything and was very prompt and attentive. She was amazing."
5/5
“I think that Mr. Julius did a very good job. Communication was very efficient. I particularly liked the fact that I could get online through your Client Portal in order to see my case notes and account billing.”
5/5

​"Courtney has been my attorney for the last 10 years and has handled all of my matters very timely and professionally, I have recommended her to others for consults. I don’t have a negative thing to say about Cordell & Cordell, all pleasing and positive results for my children’s welfare."

5/5
“I enjoy working with Rick. He has been timely, puts decision-making into your hands and gives you different options to make. This makes me feel as though I am in control. Rick is also very professional.”
5/5
“Given my experience with Attorney Julius, I would have to give him all excellent evaluations. Fives all the way.”
5/5
“I think that Amy is fantastic. I feel as though Amy has saved my life and my children’s lives. Thank you!”
4/4
“Rick is doing a fine job, everything is looking good. Rick is great at keeping tabs on my case and always letting me know where things are at and what to expect. I could not be happier.”
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Cordell & Cordell Reviews — Radnor


5/5
​"Maura has made a very difficult situation easier to navigate regarding the divorce. I couldn’t have asked for better representation. She’s been attentive to what I want and very professional in obtaining it for me."
5/5
"Bill was very smart and creative, and I felt very confident with each step he took. He was very cautious to care for my business and make sure that was taken into consideration in my favor."
5/5

"Bill was very smart and creative, and I felt very confident with each step he took. He was very cautious to care for my business and make sure that was taken into consideration in my favor."

5/5

"William was very responsive to phone call and emails."