Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Pennsylvania had to say about their experience of being represented by a Cordell & Cordell attorney.
“Cassandra has been very proactive in her communications to keep me informed! Cassandra Colombo has continuously demonstrated stellar customer service, by keeping me informed of all changes and developments as my case moves forward. Effective communication is critical to success in so many facets. Cassandra’s communication is above reproach! Her informative, compassionate, and confident style always leaves me feeling secure in our goal towards a successful outcome!
Truly a star player on your team!”
“Cassandra did a fantastic job! I own a company and have many employees myself and my advice to you is to make sure you keep her!”
“Cassie was absolutely fantastic! There may be more work to do and I will specifically request to work with her again. I was very happy with the service.”
“The online client portal is exceptional. I love being able to log on and see the progress and things being done without having to bother my attorney. It is an ease of mind and makes me feel included with each step. I also love being able to make payments online. The site was also very helpful in terms of references for articles and advice.”
“Kristin was fantastic. I would absolutely refer her! Any questions I had she was always helpful with her answers. Very pleased to work with her.”
“This is my first experience in a legal matter of any situation. I feel Kristin is very knowledgeable and very good at explaining the process. I am probably not the best client in responding and getting forms back because I am finding my divorce to be a very emotional matter and I appreciate the patience that I am given.”
“Caroline is a very responsive attorney. Caroline lets you know exactly what you need to know and does so quickly. Most importantly, Caroline is also a very nice person and a good listener.”
“Maura and I had a very good, detailed discussion. In fact, Maura gave me five scenarios of what to expect (good and bad) and five options of what to do. I think Maura takes the time needed and comes up with the best possible plan.”
“I am very satisfied with the level of professionalism in the firm. I appreciated the efficiency of the communication and billing practices.”
“Kristin has been very helpful, she is very punctual and does an outstanding job. I appreciate all of her help!”
“Rick was a real gentleman. Rick should feel that he is a proud member of the Cordell & Cordell Law Firm Family. Rick did a fine job. I went with you all because of your radio commercial, especially the parts regarding fighting for dads. I got just that. At the time, I really needed protection. I felt well-protected by you all.”
“I think that Mr. Julius did a very good job. Communication was very efficient. I particularly liked the fact that I could get online through your Client Portal in order to see my case notes and account billing.”
“I enjoy working with Rick. He has been timely, puts decision-making into your hands and gives you different options to make. This makes me feel as though I am in control. Rick is also very professional.”
“Given my experience with Attorney Julius, I would have to give him all excellent evaluations. Fives all the way.”
“I think that Amy is fantastic. I feel as though Amy has saved my life and my children’s lives. Thank you!”
“Rick is doing a fine job, everything is looking good. Rick is great at keeping tabs on my case and always letting me know where things are at and what to expect. I could not be happier.”
“I am very pleased with Mr. Julius’ efforts up until this point. I have a coworker who is facing a divorce, and I told him that he needs to retain Cordell & Cordell, because that is the firm to turn to that will have his best interests at heart.”
“Jill is very good at allowing me to discern my own outcome while at the same time providing excellent guidance along the way. I could not recommend the law firm enough. I recently went to a motions hearing with her. I sent her an email to let her know how highly I value her work. … I am so impressed by Jill’s abilities.”
“Great demeanor; Jason Lasser adds rationale to difficult situations and has a calm demeanor. He is a very nice attorney who is dialed-in to the whole process.”
“Jamie was extremely accessible at all times during my case. She was very responsive and addressed every issue and concern thoroughly. In addition, she seemed to have an excellent command of legal issues related to my case, including those financial. The firm was responsive to requests that I made regarding our engagement. When issues arose that I had asked to be addressed, they were heard and resolved to my satisfaction. Overall, the services provided by Jamie and Cordell were exceptional. I was quite satisfied with all aspects of the work performed.”
“Jamie was very knowledgeable and took the time to understand my priorities, perspective and provided knowledgeable guidance and suggestions based on her experience. It was a collaboration at times and I respected and valued her counsel.”
“I appreciated [Jason’s] candid feedback and expertise which ensured that the settlement was fair, taking into account my needs. More recently, I had a few questions that I needed answered. Jason again came through for me. We reconnected, he quickly got back in touch with me and gave me more expert advice. Jason is a consummate professional and a very knowledgeable attorney. I trust his counsel implicitly!”
“Emily is awesome. She has been nothing but professional with me.”
“Excellent communication and explanation of situations. I appreciated the support.”