Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Oklahoma had to say about their experience of being represented by a Cordell & Cordell attorney.
“Couldn’t be happier. She’s the best one I’ve had. Although it’s a tough situation. She’s easy to get a hold of when I need her. She helps me through. She’s great.”
“[My Attorney] was very professional, and everything went well.”
“She’s understanding and has been outstanding during the whole process. We just finished my case. … [My Attorney] gave me options for my case. She did really great!”
“Very pleased, my children, as well as myself are in good hands in Oklahoma City. All the staff in Oklahoma City have been outstanding. I am very comfortable in the fact my future is in their hands.”
“[My attorney] was awesome, and everyone was incredibly professional. It would not be possible for Cordell & Cordell to have done a better job handling this case. 10 stars, A+, A+, A+. ”
“Kate was very responsive and professional. The level of communication was excellent and the billing detail was very helpful. It made it easy to verify their time was spent appropriately on my case.”
“[My attorney] did a fantastic job. I’ve never been happier with any attorney like I have been with her. I would give her a 10! She was beyond great. I would refer Cordell and Cordell to anybody and everybody.”
“Brad has been really good at being active and responsive to the case. Brad…has turned my case around and is moving things along for me, and I feel very comfortable now.”
“Brad is awesome! He is doing everything exceptionally well, he has been proactive and is working on getting this thing settled promptly for me. He has been very good.”
“I think she is handling everything extremely professional. I’m glad she is taking the direction she is taking which benefits me.”
“I love the outcome and appreciate all the hard work.”
“Overall I have been absolutely pleased with everything. Katherine has been awesome. Not a single complaint from me!”
“Brad was great with communication. He would respond instantly to calls or emails.”
”He has been absolutely wonderful. I couldn’t ask for better.”