Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.

Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.

The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 95 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Ohio had to say about their experience of being represented by a Cordell & Cordell attorney.

Cordell & Cordell Reviews — Beavercreek


5/5
​"Eric did an excellent job communicating with me, and he really facilitated the conversations that I needed to have with the opposing party. Everything really worked out well, and Eric was instrumental to all of it. He was very informative and kept it straight with me."
5/5
"Melinda is fantastic!  This has been an expansive case with turns and twists, and she is on top of it. She is really good and the whole staff is fantastic. I would tell everyone in the area that she is the one to turn to."​
5/5
​"Melinda was very friendly, helpful with good advice. The process went surprisingly smooth."
5/5
"Steve was awesome. The office staff was always very polite, and it was very comforting. Steve took ownership of my problems as if they were his own, and he really fought for me. I really appreciated everything."
5/5

​"Eric always makes it a point to respond to me himself and promptly. He has done everything great and has been very informative. His wealth of knowledge and personable demeanor have been great. I feel he really cares about me and my case and that has been a big relief.​"

5/5

"I appreciate the responsiveness to the peculiarities of my case. I am impressed with Eric's ability to navigate the difference and treat my case as unique."

5/5

"​Keri and Sarah are amazing! They are very responsive and provide great advice. I feel very fortunate for their representation of my case. Keri is very knowledgeable and sensible. I feel much more confident and at ease when I receive feedback from her."

Cordell & Cordell Reviews — Cincinnati


5/5
"Communication was a big plus and then the rate of how fast everything went when it came time to file and close.  It was speedy and quick.​​"
5/5
​"Kyra was very professional and demonstrates empathy in the midst of these difficult life altering situations." ​
5/5
“I would highly recommend Cordell & Cordell. My attorney was extremely professional and extremely caring. [My attorney] put my needs in the forefront in all conversations and dealings with [the] court system. I wish I would have gone with Cordell & Cordell originally. ...”
5/5
​"I would 100 percent refer Marcie to others. If you want the best, you go to the best. Marcie did a great job of keeping me informed and also at keeping me on track with what I needed to do. I really appreciated that, and I felt that it helped to keep the case moving forward. She was wonderful, and she got me everything that I asked for. I cannot say enough good things about Marcie and Cordell and Cordell as a whole." ​
5/5
“Marcie seemed genuinely concerned at all times and truly wanted to help me as much as she could. I made a great choice with Cordell & Cordell and with Marcie. Thank you.”
5/5
​"Sarah was a great attorney. She explained everything in detail and worked out a great settlement for me. I was very pleased with my outcome."
5/5
“I would absolutely recommend Cordell & Cordell. I’ve seen Joe on TV and heard him on the radio. The system is broken and this is something that we definitely need. I’m so glad you guys came to Cincinnati. I know [my attorney] will keep doing a great job.”
5/5

"​Marcie did a really good job and really took her time to understand my case. I felt that she really had my daughters best interest at heart."

5/5
“I first went with you all because I liked how Mr. Cordell sounds on his commercials. Mr. Cordell sounded so sincere. I am glad I made that choice. … [My attorney] was amazing. Dorothy told me in our initial that [my attorney] would be a good fit, and Dorothy was spot on. I am glad Dorothy chose [my attorney] to represent me. She is a great strategist. I am just very happy that she was chosen to be my lawyer.”
5/5

​"Marcie was always concerned and always prepared. The staff make you feel more like family than just a client very respectable.​"

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Cordell & Cordell Reviews — Columbus


5/5
“Cassie is great with communication. Whenever I ask her questions she makes sure to get things going and to make things happen. Sometimes, I panic and over-analyze things, but she does a great job preparing me. I want someone who is sympathetic but will still tear the opposing party apart in court. I’m very optimistic Cassie will make this happen."
5/5
“I appreciate what Cassie is doing. She takes time for me when I call. She doesn't rush me, but she doesn't piddle around either. I feel she manages her time well with me. I'm very happy with her.”
5/5
"Cassie and everyone in the office, were very professional and down to earth. They never made me feel like what I had to say wasn't important. Cassie was very attentive, nothing was overlooked. She was also very flexible with me. I really appreciate everything she's done for me."
5/5
"Oliver always answered all of my questions in a timely manner and always understood the emotional stress a divorce can take on a person. Oliver was very helpful through the whole process. These type of situations are never simple for the clients and Oliver was always willing to explain everything in a simple and understanding manner."
5/5
"Communication was always great.​​"
5/5
"She was great. Everything was fine, and there were no issues. Kelly was very responsive and always there for me. She understood my point of view, and she worked me through things when I was upset. Everything was great."
5/5
"Stacy is exceptional, and I would be comfortable recommending her to others. Her level of professionalism, constant communication, and attention to detail were impressive and exactly what I was hoping for in representation. Stacy's genuine concern for my personal consequences and well-being was reassuring and comforting in some hard times. I greatly appreciate her honesty, patience, and tenacity. Stacy stood up for me every time and in every way I needed, while also showing compassion for me through this situation."
5/5
"Stacy is fantastic. I could not say enough good things about her. I was very happy with the firm. Everyone there was great, and I was very impressed with them. Stacy went above and beyond for me. There were times that I would reach out to her, and she would get right back to me and always had the answers for me and got me through this divorce."
5/5

"My attorney has been great. She is very responsive. Before the pandemic, she was aggressively working towards my case. She has been nothing but helpful.​​"

5/5

"Kelly and the firm were excellent. I really appreciate Cordell and Cordell. I felt comfortable with Kelly, and as a client, I really felt that all my needs were being taken care of. The communication was far beyond what I had expected."

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Cordell & Cordell Reviews — Dayton/Beavercreek


5/5
"​Steve was exceptional, always kept me informed and updated! I will definitely use him in the future if I need to!!!​"
5/5
"I was pretty happy with it. He was prompt, and quick to get back with me.  Very personable. It was good.​​"

Cordell & Cordell Reviews — Dublin


5/5
“Melinda was upfront with me with what was going to happen ... Melinda was always on time. … Melinda is genuine and cared about my case. … The bills came on time. Everyone was genuinely nice to me.”
5/5
“Melinda Johnson is extremely knowledgeable, very hard working and a very good planner. Melinda is also a good strategist. Melinda knows exactly how to get from Point A to Point B. Melinda knows the things in my particular case that need to be addressed. No surprises. It wasn’t as if I was sitting on needles and pins waiting for the ball to drop.”
5/5
“Melinda is very informative. I feel that Melinda is an advocate for men, especially in my case. Melinda has given me her legal opinion, but also understands the personal, more human aspects of my case and why I need to do certain things myself to stay safe. I do not have any problems with Melinda whatsoever. I have recommended your law firm to three or four gentlemen in the Columbus, OH area already. I want to point out one other thing — Melinda being a woman is something that I feel is invaluable, as I am up against opposing party (who is a woman) and Melinda must understand opposing party’s psyche. From the beginning, I felt comfortable with Melinda from our first meeting up until this point. I am grateful to have Melinda Johnson on my case.
5/5
“Melinda has been fantastic. Melinda is always available, answers all of my questions that I have had and responded to these inquires promptly. Again, Melinda has been simply fantastic.”
5/5
“Melinda has told me what to anticipate and how the legal system would treat me. The care in which things have been handled by Melinda is outstanding. Melinda has not found a need ... to put unnecessary emphasis on things other than what is pertinent to my immediate case. With respect to how things are going ... Melinda is staying in focus and staying on track. Melinda has done a good job! At this point, the fit between myself and Melinda is a really good one. You need to keep this attorney employed with you all.”
5/5
“Melinda is fantastic. She is wonderful. Melinda is one of the most efficient, best attorneys I know. I wish I would have retained the firm two years ago when this all started. ..."
5/5
“I really like Melinda. I think she has been really excellent so far. I couldn't be happier. She is doing a great job, and I'm glad I was able to find her. I'm so happy she is representing me in this case. Melinda has been excellent. I feel fortunate as to have found her. When I talked to her, right off the bat I realized she was the one I wanted to represent me.”
5/5
“Any time I send Melinda anything, she gets back to me right away. She even calls me when she is technically off work. She's done awesome. She has done an outstanding job so far. I couldn't ask for anything more with Melinda. Her communication and level of professionalism are amazing.”
5/5
“I really highly regard Melinda and her talent and ability to handle what needed to be handled. I walked away with a very good feeling on the resolution. I was extremely confident in my representation.”
5/5
"Cassie has been awesome. Any time I've had a question or if something is bugging me, she always gets right back to me. I'm very thankful I got the opportunity to get her as my attorney. I don't feel like I could be in better hands. She is taking the time to be personal with me and listen to me vent. She is showing that she cares and this isn't just another case for her. She makes me believe she truly cares about me and it's not just another case number."
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Cordell & Cordell Reviews — Independence


5/5
"[My attorney] was always very nice and professional. I got the sense she really cared about my case and I have absolutely nothing negative to say!"
5/5
"I appreciate the personal attention Robert and everyone has provided during this frustrating time of divorce."
5/5
"​I am very happy with [my attorney]. I feel like she understands me and my concerns with the case and cares about me, my family, and the outcome. I have already recommended her to a friend.​"
5/5
​"The responsiveness was first rate. He always was very quick to respond to my comments and concerns. The use of the client portal was very helpful in passing documentation back and forth. This was extremely beneficial in gathering together the number of pages of documents that were required through the discovery process. Oliver was very professional and helpful. He was able to counsel me correctly regarding the settlement. Everything he did was in my best interests. I can say I felt fully supported in all the actions I wound up taking to bring things to a conclusion."
5/5
"​He did a fantastic job. He talked to me as a personal and not just another case. I really appreciated his work, and he always told me the honest truth. I got what I wanted, and he did a fantastic job!​"
5/5

"I just want to say that having [my attorney] as my attorney has made my divorce procedure extremely bearable. [My attorney] has so much drive to make sure that all my needs are taken care of. She has so much compassion and consideration, due to my circumstances. She truly cares about everything that is happening to me, and she is a true blessing to my life."

5/5

"​I really appreciated Oliver’s calm demeanor during some very trying times. I found Oliver’s attitude to be very calming and reassuring for me and helped me manage the angst I was experiencing."

5/5

"Oliver is amazing. He has really made this process a lot easier on me. Oliver goes above and beyond."

5/5

"​Oliver is great! He's very helpful, knowledgeable and he's a good listener. He is always quick to respond to my questions and he has a good way of breaking things down for me so that I can understand them."

5/5

"​Oliver is very prompt to reply, provides thorough responses, checks in with me and is patient as I am slow to make up my mind."

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