Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 95 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Ohio had to say about their experience of being represented by a Cordell & Cordell attorney.
"Eric always makes it a point to respond to me himself and promptly. He has done everything great and has been very informative. His wealth of knowledge and personable demeanor have been great. I feel he really cares about me and my case and that has been a big relief."
"I appreciate the responsiveness to the peculiarities of my case. I am impressed with Eric's ability to navigate the difference and treat my case as unique."
"Keri and Sarah are amazing! They are very responsive and provide great advice. I feel very fortunate for their representation of my case. Keri is very knowledgeable and sensible. I feel much more confident and at ease when I receive feedback from her."
"Marcie did a really good job and really took her time to understand my case. I felt that she really had my daughters best interest at heart."
"Marcie was always concerned and always prepared. The staff make you feel more like family than just a client very respectable."
|"Cassie and everyone in the office, were very professional and down to earth. They never made me feel like what I had to say wasn't important. Cassie was very attentive, nothing was overlooked. She was also very flexible with me. I really appreciate everything she's done for me."|
"My attorney has been great. She is very responsive. Before the pandemic, she was aggressively working towards my case. She has been nothing but helpful."
"Kelly and the firm were excellent. I really appreciate Cordell and Cordell. I felt comfortable with Kelly, and as a client, I really felt that all my needs were being taken care of. The communication was far beyond what I had expected."
"I just want to say that having [my attorney] as my attorney has made my divorce procedure extremely bearable. [My attorney] has so much drive to make sure that all my needs are taken care of. She has so much compassion and consideration, due to my circumstances. She truly cares about everything that is happening to me, and she is a true blessing to my life."
"I really appreciated Oliver’s calm demeanor during some very trying times. I found Oliver’s attitude to be very calming and reassuring for me and helped me manage the angst I was experiencing."
"Oliver is amazing. He has really made this process a lot easier on me. Oliver goes above and beyond."
"Oliver is great! He's very helpful, knowledgeable and he's a good listener. He is always quick to respond to my questions and he has a good way of breaking things down for me so that I can understand them."
"Oliver is very prompt to reply, provides thorough responses, checks in with me and is patient as I am slow to make up my mind."