Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Periodic reviews ensure each attorney is living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.

Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.

The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 95 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from North Carolina had to say about their experience of being represented by a Cordell & Cordell attorney.

Cordell & Cordell Reviews — Charlotte


5/5

"Everyone was very professional and great to work with. Monica was able to settle the case. I felt very comfortable should we have had to go to trial things would have been great also. I compared how we handled things to how the opposing counsel compared things and it was just night and day. It was nice to see too. I knew that no matter the outcome; it was all handled well."

5/5
“[My attorney] has been great at what she has done with my case. She is attentive to my needs, she is there for me when I need her to be and leaves me alone when I do not need her to be involved;  the perfect relationship!”
5/5
“[My attorney and paralegal] were great. They helped me get through this terrible thing in my life. I remember in October of 2013, [my attorney] walked me through a lot of stuff and answered a lot of questions. She gave me personal attention while being professional. That is how [my attorney] handled it in our final hearing. Please tell [my attorney and paralegal] they did not do a good job, they did a GREAT JOB! [My account care representative] in the Accounting Department was good at getting me back my trust balance and always answered all of my questions. Cordell & Cordell has a great team.”
5/5
"... Kara Goodman was great — knowledgeable, helpful, caring and actually took an interest in my case."
5/5
... I counted on [my attorney] the whole time, and she came through for me. [My attorney] was always on top of things. She got me what I wanted, and I could not ask for anything more!"
5/5
"​Kara did a wonderful job! I am not very tech savvy and don't do well keeping up with email or checking things online. Kara really went out of her way to make sure she and her legal staff reached out to me by phone to keep me in the loop. I sure thank her for everything she's done for me!"
5/5
"​Kara was great! I didn't have to do a thing! Kara and her paralegal were amazing! They were so on top of everything. They really took care of everything for me. I can't tell you how much I appreciate that. They were fantastic! I couldn't be more pleased! Anyone would be lucky to work with Kara! I think all fathers out there should know there is someone out there like Kara fighting for us. I'm in a wheelchair and this would have been very stressful for me without someone like Kara on my side!"
5/5
"​Kara was very professional. She actually listened to what I had to say and gave me great advice! Honestly, she gave me some personal advise as well and it turned into the best thing possible. I was able to get the best possible outcome thanks to Kara! I never expected to get that kind of treatment from an attorney and I am just very glad I got to meet Kara and would absolutely work with her again!"
5/5
"​Kristen did everything she could within the guidelines of the law. She really kept me calm and made things easier for me. When I would get alone in my thoughts, I would really let myself get carried away. Then I would come in and see Kristen, and she would really put my mind at ease. I appreciate everything she did for me."
5/5
"​Kristen was very knowledgeable. She gave me a lot of advise that I am very grateful for. When I am ready to pursue my case, I will definitely contact Kristen!"
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Cordell & Cordell Reviews — Greensboro


5/5
"​Chelsea did a great job! She returned all of my calls and emails and did the best she could with what we were working with."
5/5
"​Chelsea was absolutely phenomenal! She was completely dedicated to providing the best service to my case in every possible way!"
5/5
"​I have been very pleased. Chelsea has been very knowledgeable and responsive. She's been a pleasure to work with. She always keeps me in the loop. She never reaches out too much or too little, she's very conscious of that, which I appreciate."
5/5
"​I've been really pleased with the firm and Chelsea. One thing that I think she does exceptionally is her counseling. She's always thinking ahead of the next step and kind of giving me counsel of the next pieces to be thinking about for the next time we talk. She touches base back with me to follow up to see if I have any thoughts. Which I've been really pleased."
5/5

​"It was excellent working with her. She is very empathetic to my situation. She made me feel like she cared throughout. She seem's very dedicated."

5/5

"Her communication was fantastic. I never had to wait long to get a response back. She was very helpful in explaining the overall process and what to expect. She gave me a full rundown of the legal process.​​"

5/5

"I enjoyed working and interacting with [my attorney]. They were very genuine.​"

Cordell & Cordell Reviews — Raleigh


5/5
"​Stephanie is very responsive and always very professional. Stephanie is a wonderful communicator. I felt that she always had a firm grasp on the matter and had my best interests in mind. She was artful in how she would present the scenarios so that I always felt confident that we were making the best decisions at each step along the process."
5/5
"Dr. Kelly and the Raleigh group of Cordell staff made this very tragic time in my life, very bearable. I hope to never need their services again, but if I ever were to divorce again, I would definitely contact them. God bless you all. I have worked with attorneys in several areas before. Your system is very good. Please continue what you do."
5/5
“I want you to tell Mr. Joe Cordell that I picked your firm because I could not find any other law firm that could address my case given my circumstances. ... I am in Washington and my case is in North Carolina, but you all operate a nationwide firm, so that’s why I chose you. Please tell your folks that there are more men like me out there, especially in the military. Cordell & Cordell has a good reputation in our military.”
5/5
"​Both Allie and Stephanie did a great job. Allie took over at the end when there was some non-sense from my soon to be ex. She stepped right where Stephanie left off and knew exactly what was going on. I have nothing but the highest praise for Stephanie. She is a jewel with a great hand shake. I appreciate her forthrightness, honesty and genuine care for me. I loved her from the beginning.​"
5/5
"​Allie did a great job. She made everything go smoothly. If I need anything down the road, I will definitely reach out to you all."
5/5
"My case resulted in a dismissal and I think Bennita did well getting us to that point. I connected with Bennita almost instantly due to our shared interest in diversity and equality, so I believe it was divine intervention that she was assigned to my case. She is very friendly, frank and her diverse background in family law was very helpful in my case. In different circumstances I would include her in my circle of friends and I hope that she would do the same."
5/5
"I am beyond thankful for Allie. She is very thorough, professional, and done a great job at keeping me calm. Allie has always kept me well informed and has gone above and beyond to show she truly cares about my case. It truly feels she is looking out for the best interest of both myself and my kids.  She is kind hearted yet strict with the opposing party by not letting things get by. I like that she provides me with all my options as well as her opinions. I  couldn't be happier with the service that Allie has provided me."
5/5
"​Zach and Katie were great to work with through this difficult situation. They were always on top of everything, and I felt like they cared about my specific case. Men need a good legal team for divorces as well, and Cordell & Cordell lived up to the hype for me.Really it went as smoothly as possible. I would not change a thing."
5/5
"She has been straight with me, she calmed me down. She is awesome. I want her to know that I think she is the best."
5/5

"​He did a really good job at making a stressful time with putting things in perspective and showing he was on my side. It was a good feeling to know that."

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Cordell & Cordell Reviews — Wilmington


5/5
​"She took her time to answer my questions and never got aggravated. She was great."​​
5/5
"Cordell and Cordell has been wonderful! Allister, the supervisors, and everyone has been wonderful. I am happy with everyone, and they have handled my case with the utmost respect. My case has been very unique, and the firm has provided everything I need. We are happy."
5/5

"It shows professionalism with how she always responds in a timely manner. For example, when I email her, she quickly responds. Brittany has been excellent to work with. She is very knowledgeable and is always quick to respond to questions or quick to send documents from opposing counsel."