Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Periodic reviews ensure each attorney is living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 95 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from North Carolina had to say about their experience of being represented by a Cordell & Cordell attorney.
"Everyone was very professional and great to work with. Monica was able to settle the case. I felt very comfortable should we have had to go to trial things would have been great also. I compared how we handled things to how the opposing counsel compared things and it was just night and day. It was nice to see too. I knew that no matter the outcome; it was all handled well."
"It was excellent working with her. She is very empathetic to my situation. She made me feel like she cared throughout. She seem's very dedicated."
"Her communication was fantastic. I never had to wait long to get a response back. She was very helpful in explaining the overall process and what to expect. She gave me a full rundown of the legal process."
"I enjoyed working and interacting with [my attorney]. They were very genuine."
|"Allie did a great job. She made everything go smoothly. If I need anything down the road, I will definitely reach out to you all."|
|"I am beyond thankful for Allie. She is very thorough, professional, and done a great job at keeping me calm. Allie has always kept me well informed and has gone above and beyond to show she truly cares about my case. It truly feels she is looking out for the best interest of both myself and my kids. She is kind hearted yet strict with the opposing party by not letting things get by. I like that she provides me with all my options as well as her opinions. I couldn't be happier with the service that Allie has provided me."|
|"She has been straight with me, she calmed me down. She is awesome. I want her to know that I think she is the best."|
"He did a really good job at making a stressful time with putting things in perspective and showing he was on my side. It was a good feeling to know that."
"It shows professionalism with how she always responds in a timely manner. For example, when I email her, she quickly responds. Brittany has been excellent to work with. She is very knowledgeable and is always quick to respond to questions or quick to send documents from opposing counsel."