Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from New York had to say about their experience of being represented by a Cordell & Cordell attorney.
“If someone is in a critical situation and running risk of losing their rights to their kids and financial security, they should definitely give Cordell & Cordell a call. You get what you pay for … Cordell & Cordell is the way to go.”
“[My attorney] was outstanding, She far exceeded my expectations on every level. Excellent, the overall process was flawless and I loved the checks and balances you have in place to make sure the customer is happy.”
“Cordell & Cordell was amazing. [My attorney] definitely knows what she’s doing and puts in hard work, time and research to work the cases. I was very pleased with everything.”
“Asa made me feel comfortable and did exactly what he said he would do. He made everything go smoothly and I felt very confident with him being in my corner.”
“Asa is great at negotiating and he is very detailed. I am a detailed person so I was happy when I got him and he is very thorough and detailed and he has a great team behind him that he is working with there.”
“He has been more like a good friend. He is an excellent attorney!”
“I am going through my first divorce, so this is new to me. Ever since I first reached out to the firm, everyone has been super friendly and welcoming. They have been very good and helpful at working around my schedule and explaining things. The focus is on my priorities and what I want to accomplish. Even though it’s a difficult situation you guys are making it easier.”
“The attorneys are very knowledgeable people and good at their job.”
“You are doing exceptionally well. Erica has done a good job at mediating and giving advice.”
“Everyone I have dealt with has been very helpful and also exceptionally well with getting back to me in a timely fashion in any communication that has been needed.”
”I feel Asa was an exceptional advocate for me and my children. He listened to my problems and came up with good solutions. I was very happy to have him representing me.”
“Erica is an amazing attorney! We are so appreciative of her and the work she did for us. Thank you so much Erica! If ever needed again, we will be back for sure.”
”Martin was a really good lawyer, and I was happy with him. I liked that he was very knowledgeable, and his interpersonal skills were great. He was able to make me laugh sometimes in a very difficult situation. It is great to have a sense of humor and I really appreciated that.”
”I was an exceptional attorney, and I was grateful to have him on my team. He was very knowledgeable, professional, and did an excellent job at explaining things in ways to help me better understand. Martin made me feel as though my case was a top priority. He also had great communication and always kept me informed of what was taking place with my case.”