Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from New York had to say about their experience of being represented by a Cordell & Cordell attorney.
“If someone is in a critical situation and running risk of losing their rights to their kids and financial security, they should definitely give Cordell & Cordell a call. You get what you pay for … Cordell & Cordell is the way to go.”
“[My attorney] was outstanding, She far exceeded my expectations on every level. Excellent, the overall process was flawless and I loved the checks and balances you have in place to make sure the customer is happy.”
“Cordell & Cordell was amazing. [My attorney] definitely knows what she’s doing and puts in hard work, time and research to work the cases. I was very pleased with everything.”