Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.

Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.

The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 95 percent attorney satisfaction rate. This rating is based on clients’ satisfaction of their legal representation by Cordell & Cordell. Here are what actual clients from New Mexico had to say about their experience of being represented by a Cordell & Cordell attorney.

Cordell & Cordell Reviews — Albuquerque


5/5
"​She (Megan) is a really good and well rounded lawyer."
4/5
"I was very pleased with my service. ​[My attorney] came in on the tale in of things but handled things very well. Everyone at the firm was very professional and easy to work with.​"
5/5
​"Excellent communication and strong advocacy on my behalf. I was very happy with my experience with your firm." ​
5/5
"[My attorney] is knowledgeable and on top of everything. You guys have been a Godsend and phenomenal. I applaud Cordell & Cordell for sticking up for dad's rights."
5/5
“I’m pretty happy with results and his performance. [My attorney] is an amazing person. He’s very, very professional. I have dealt with other lawyers in my life, and they cost me money and a huge inconvenience. [My attorney] is precise and his performance at the hearing was impressive. My previous experience with lawyers is they lie and just do things for money, but [my attorney] is the very opposite of that. His work is impeccable.”
5/5
“I am so pleased with [my attorney] and Sue. I’m just thrilled with the way they worked with me and the kindness and respect they had towards me. Everything went smoothly. [My attorney] and Sue were wonderful. I was never worried. I have been so pleased from the beginning to the end of my journey with them. You know what? [My attorney] was so much fun. It didn’t seem like I was facing a bad thing with her. It was so easy and comfortable. I give her a 5 plus!”​​
5/5

​"Everything went very well. [My attorney] was awesome and patient. I really appreciate the service."

5/5

"Linda is adamant on sticking with what we want to do and she never inserts herself. She clears everything I have to say with my husband since it’s my husband’s mother – which I like. She’s very explanatory when we have a question or don’t understand something. And when she sends us an explanation in email, if we don’t respond she follows up with us to make sure we understand. Linda is a very good listener and very caring. So far she has helped us achieve what we started out for.​​"

5/5
"​Excellent service. Very professional and knowledgeable. Achieved every single thing that was needed."
5/5
"​He has been very upfront with me and honest. He explains to me how things are . He sets very realistic expectations about any difficulties that I may face, but he still tries to achieve the things I want no matter how complicated that they are. I really appreciate this service that you are providing by reaching out to the client to follow up on how thing are going.​"
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Cordell & Cordell Reviews — Santa Fe