Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from New Jersey had to say about their experience of being represented by a Cordell & Cordell attorney.
“Diana is very attentive and very informative as well. Diana gives me several options, provides legal advice and guides me in my decisions. I am very happy working with Diana.”
“Christine made everything clear to me, especially my options. I felt comfortable going into any situation because I knew what to expect. There was a lot less anxiety than expected.”
“I think Christine is right on, in terms of what is going on in my case. Christine’s judgement is very good. Christine is always very well prepared [and] knows exactly what I am looking for. Even the staff in the New Jersey office I have excellent relations with. The whole Cordell & Cordell experience has been terrific.”
“… Special attention paid to fathers’ rights here. … Your promotions and advertisements drew me to you all. Christine has been extremely supportive and is well-versed in terms of New Jersey law.”
“Lauren is very professional and she was always prepared. She made me feel confident with the things that we had to deal with due to her preparation and level of communication.”
”Christine was outstanding through the whole process! I was always included in everything. I have nothing negative to say at all.”
“Michelle or her assistant always got back to me the day I left a message. Michelle is always communicating with me and giving me sound advice. Service is awesome. Michelle is an exceptional attorney. She always listens to what I have to say and is not afraid to tell me the truth. She is always prepared and I feel that if it wasn’t for her I would not have made out as well as I did. She made a bad situation bearable and guided me every step of the way.”