Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Nevada had to say about their experience of being represented by a Cordell & Cordell attorney.
“… [My attorney] couldn’t have done a better job. I had an extraordinary case, but with [my attorney’s] knowledge and skill, the process was seamless and everything went smooth. I would highly recommend their services.”
“Holly was always reachable. She communicated well and got back to me right away anytime I needed anything. It was as good of an experience as it could be given the circumstances.”