Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Nebraska had to say about their experience of being represented by a Cordell & Cordell attorney.
“[My attorney] has been doing really well taking care of me and making sure I get what I need. She has been really good with communication.”
“I felt like [my attorney] gave the best advice based on what was going on and the expected outcome. He really seemed to have my best interests [in mind], including my financial interests with not spending unnecessary funds.”
“I owe a great deal of appreciation to Cordell & Cordell. They were there when I needed them and stepped up when I needed them the most. …”
“[My attorney] has been phenomenal! He is extremely understanding in this difficult time. He is a great person to work with.”
“[My attorney] did a good job. He kept me informed, gave me options …”
“Nancy reaffirmed my faith in attorneys. She was absolutely outstanding! Her level of communication in responding to phone calls and emails was incredible. She went above and beyond my wildest dreams. I could not be happier with the service I received.”
“[My attorney] is always responsive. He is very professional and has made this process very easy.”
“[My attorney] was exceptionally good at everything she did. She knew what I needed and what to expect out of everything. She’s just a really good attorney.”