Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.

Missouri

Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.

The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 95 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Missouri had to say about their experience of being represented by a Cordell & Cordell attorney.

Cordell & Cordell Reviews — Sunset Hills


5/5
“I think [my attorney] gave my case the attention it needed. We are not always happy with the outcome, but that is not on her fault.”
5/5
"Michelle is a first-class individual. She always had my best interests in mind first and foremost. I am glad I had an opportunity to work with her. This matter is still not over, but she has done everything she could do to this point..."
5/5
"Michelle did a wonderful job!  She was very helpful in preparing me for what was coming and giving me tips on how I could protect myself."
4/5
"Erin has been great and really receptive to my ideas. I have been very happy with her."
5/5
"​Erin has been great! She has done an exceptional job and has been there for me during this difficult time."
5/5
"​She is truly amazing and a role model for ample communication.  I am updated constantly.  I have to say that I am so impressed with Cordell and Cordell because of the amazing representation. My attorney is absolutely fantastic, intelligent, brilliant in negotiations, prepared, on time, and communicates with me every step of the way. I am always recommending Cordell and Cordell."
5/5
​"Drew has been exceptional.  He has really gone above and beyond for me."
5/5
​"Erin is amazing.  She has really given me a sense of peace that I actually have someone fighting for me and what I want. She is understanding, helpful, and thorough. Her and her staff has done a great job with getting responses to me quickly.  I would recommend both her and Cordell & Cordell."
5/5

​"Drew has been awesome! I have no complaints with Drew at all. He's been great! Anytime he needs anything from me, he reaches out. He's been really on top of things!"

5/5

​"From start to finish, Michelle was great. She always returned calls and always kept me up to date on my case. I couldn't of asked for better representation. I have zero complaints."

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Cordell & Cordell Reviews — Independence


5/5
"​I am​​ so grateful for everything that Courtney has done for me. Courtney is caring, confident, and has a great approach. She helped so much with getting my son out of a very bad situation. She truly cares about her clients and has fought hard for my rights as a father."
5/5
"​Igers was able to walk me through what I needed to do and keep me calm through the holiday weekend and made himself available to speak over the phone the entire weekend. I have been very impressed with how thorough he has been. He sends me status updates on a regular basis and also calls to ensure I got the status update and make sure I understand everything that is in the email. I feel like he has done a great job at listening to my goals as well as my fears what the outcome of the case will become. I feel that he is on the same page as me and has the same goals and it's made me very comfortable proceeding in this case.  The part that I think separates him from the rest of the attorney's I've had throughout the years is the fact that he sits down with me and makes sure that I understand exactly what the legal literature means. The explanations in the details and the patience he has for me while I try to understand the literature is truly impressive."
5/5
“Meghan and I would like to thank you and your firm for the handling of our case.  We are very pleased with the outcome and couldn’t have hoped for better.  You and your staff were very professional and patient with us during this terrible ordeal.  Our faith in the justice system has been restored. We are thankful that Cordell & Cordell has such a strong reputation in the field for supporting father’s rights.  It was this reputation that brought us to you for help, and it is this reputation that upheld the truth.  Thank you for being a part of this organization, Bill. We certainly hope that we never have to call upon another lawyer for family law again, but if we do, I can assure you that you will be the one we call. Thank you again for all your hard work.”
5/5
"​Kim was very professional and did a great job."
5/5
“I personally want to thank [my attorney] for her aggressiveness that we haven’t seen in other firms. Support for advocacy for fathers is great in a state where mothers would normally prevail …”
5/5
"​Kimberly Gray has been both professional and compassionate. I couldn't ask for a better lawyer to represent me. I am more than totally satisfied with Cordell and Cordell."
5/5
“I’m happy with her honesty, and she was always upfront with everything. She kept me calm and told me what I needed to know. [My attorney] did a fantastic and excellent job. Overall, this was a good experience for it to be a divorce. I couldn’t have been happier with the choice of the attorney I made.”
5/5
"​I would absolutely refer Courtney! Everything was handled efficiently and timely. You all moved everything along as fast as the courts would allow."
5/5
“Everything is going pretty good. I think [my attorney] is an awesome lawyer. I really think she is pretty awesome.”
5/5
"​I have already referred Dylan to a friend. Dylan was responsive and always on top of things!"
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Cordell & Cordell Reviews — St. Charles


5/5
“[My attorney] is very sweet and cares about me and my kids as if they were her own.”
5/5
"[My attorney] is everything she is cracked up to be. She is easy to talk to and does her best. I am very pleased."
5/5
"Dylan is very good at making sure he is very prompt to respond to me and makes sure that there are no communication issues at all. He is very professional and transparent and I really appreciate that about him."
5/5
"Dylan has been extremely punctual, timely and very considerate of the situation. Everything has been absolutely phenomenal and I am very pleased with everything so far."
5/5
"​Bob did a good job!  He kept me informed and everything went smooth.  I was pleased with the outcome overall."
5/5
"​Robert is very knowledgeable and gives great advice."
5/5
​“I haven’t had a lot of interactions with attorneys, but I went to several consultations and I can say I really appreciates how Dylan breaks down things, so it's easy for me to understand. It really helped put my mind at ease, and I feel like I have someone on my side that cares.”
5/5

​"Bob has always been responsive. I think the model of service you all provide, really would benefit parents of young children greatly."

5/5

"Bob has done a good job. He always gets right back to me when I have questions. He's made this as painless as possible for me."

5/5

"Dylan was on top of things. He was great about answering my questions and getting back to me timely. Also, his paralegal Jessica was wonderful!"

Cordell & Cordell Reviews — Chesterfield


5/5
"Kristin is great! She's quick, to the point and always professional!"
5/5
​"Michelle did really well. She always answered all my calls and questions. She was a pleasure to work with."
5/5
“The attorneys were honest, open and courteous and were aggressive when they needed to be. The firm as a whole was great. I had no issues. It was a good experience and I got a great outcome.”
5/5
​"Michelle was great to work with. She was always accessible and returned my messages promptly. She listened to what I wanted and followed through.​"
4/5
“Kristin is exactly what you all put out there in terms of a model attorney. She was great with communication and expectations. I really appreciated having her as my partner through this process.”
5/5
"I am very pleased working with Wil. I truly believe in the end, even though it cost a lot up front, Wil really saved me in the long run. I have been very pleased with his work! I have already referred a friend to Wil and will continue to do so. I think Wil is a great guy. You all are lucky to have someone like Wil!"
5/5
“[Will is] a prompt communicator, sensitive to my circumstances, willing to educate me on the law, honest about the challenges ahead and willing to listen. Also, it probably helps that you have a support staff that can handle the administrative matters so that you’re free to focus on us making progress. Finally, while I have no idea what you go through daily as a lawyer or what kind of toll [it] places on your life personally, I do realize that you have a great gift to do what you do day-to-day for me and many others. So, for these things and many more, again I say thank you.”
5/5
​"Wil was great! He was very personable. He was always willing to answer any questions I had, no matter how ridiculous they seemed. I will likely use Wil again here in the very near future."
5/5
“[My attorney] was on top of everything. While it could be pricey, it was well worth it. I am thankful to have gone with you all. …”
5/5
William was very professional and what impressed me the most was his punctuality in corresponding with me.
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