Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.

Missouri

Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.

The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Missouri had to say about their experience of being represented by a Cordell & Cordell attorney.

Cordell & Cordell Reviews — Sunset Hills


5/5

“I think [my attorney] gave my case the attention it needed. We are not always happy with the outcome, but that is not on her fault.”

5/5

“Michelle is a first-class individual. She always had my best interests in mind first and foremost. I am glad I had an opportunity to work with her. This matter is still not over, but she has done everything she could do to this point…”

5/5
“Michelle did a wonderful job!  She was very helpful in preparing me for what was coming and giving me tips on how I could protect myself.”
4/5

“Erin has been great and really receptive to my ideas. I have been very happy with her.”

5/5

“​Erin has been great! She has done an exceptional job and has been there for me during this difficult time.”

5/5

“​She is truly amazing and a role model for ample communication.  I am updated constantly.  I have to say that I am so impressed with Cordell and Cordell because of the amazing representation. My attorney is absolutely fantastic, intelligent, brilliant in negotiations, prepared, on time, and communicates with me every step of the way. I am always recommending Cordell and Cordell.”

5/5

​”Drew has been exceptional.  He has really gone above and beyond for me.”

5/5

​”Erin is amazing.  She has really given me a sense of peace that I actually have someone fighting for me and what I want. She is understanding, helpful, and thorough. Her and her staff has done a great job with getting responses to me quickly.  I would recommend both her and Cordell & Cordell.”

Cordell & Cordell Reviews — Independence


5/5

“​I am​​ so grateful for everything that Courtney has done for me. Courtney is caring, confident, and has a great approach. She helped so much with getting my son out of a very bad situation. She truly cares about her clients and has fought hard for my rights as a father.”

5/5

“​Igers was able to walk me through what I needed to do and keep me calm through the holiday weekend and made himself available to speak over the phone the entire weekend. I have been very impressed with how thorough he has been. He sends me status updates on a regular basis and also calls to ensure I got the status update and make sure I understand everything that is in the email. I feel like he has done a great job at listening to my goals as well as my fears what the outcome of the case will become. I feel that he is on the same page as me and has the same goals and it’s made me very comfortable proceeding in this case.  The part that I think separates him from the rest of the attorney’s I’ve had throughout the years is the fact that he sits down with me and makes sure that I understand exactly what the legal literature means. The explanations in the details and the patience he has for me while I try to understand the literature is truly impressive.”

5/5

“Meghan and I would like to thank you and your firm for the handling of our case.  We are very pleased with the outcome and couldn’t have hoped for better.  You and your staff were very professional and patient with us during this terrible ordeal.  Our faith in the justice system has been restored. We are thankful that Cordell & Cordell has such a strong reputation in the field for supporting father’s rights.  It was this reputation that brought us to you for help, and it is this reputation that upheld the truth.  Thank you for being a part of this organization, Bill. We certainly hope that we never have to call upon another lawyer for family law again, but if we do, I can assure you that you will be the one we call. Thank you again for all your hard work.”

5/5

“​I would absolutely refer Courtney! Everything was handled efficiently and timely. You all moved everything along as fast as the courts would allow.”

5/5

“I personally want to thank [my attorney] for her aggressiveness that we haven’t seen in other firms. Support for advocacy for fathers is great in a state where mothers would normally prevail …”

5/5

“​I have already referred Dylan to a friend. Dylan was responsive and always on top of things!”

5/5

“I’m happy with her honesty, and she was always upfront with everything. She kept me calm and told me what I needed to know. [My attorney] did a fantastic and excellent job. Overall, this was a good experience for it to be a divorce. I couldn’t have been happier with the choice of the attorney I made.”

5/5

“​Dylan is great! He always keeps me in the loop and has great communication.​”

5/5

“Everything is going pretty good. I think [my attorney] is an awesome lawyer. I really think she is pretty awesome.”

5/5

​”Laura did a wonderful job! Laura is very sharp and attentive. I have already referred her to a few people.”

5/5

“[My attorney] is very diligent, and it’s been refreshing working with him. He’s a constant professional, and I am very, very happy. I’ve hired two other attorneys and since then [my attorney] has been a breath of fresh air. He’s on top of things.”

5/5

“Bill knows the case and the opposing party well. He knows what I want before we even talk about it. Bill is the perfect attorney who doesn’t get riled up, keeps a level head and makes sure that I keep a level head also. I have been working with Bill since 2012 and won all 3 cases.  I walked away with more than I went in with.”

5/5

“[My attorney] keeps me grounded and calms me down. She is really good at getting back to me. She lets me know the best outcome. [My attorney] has done a great job for me. I’m really proud I chose Cordell & Cordell. I’m glad I get to work with her. I feel confident in my case.”

5/5

“I could not put into words how great Mr. Backer was for me. I was very pleased with everything he did and the staff did. … Thanks again!”

5/5
“Jackie made the best of a bad situation.  Jackie was always professional and gave me much valued legal advice.  I plan to use Jackie again in the event that I need future services.  I was very pleased with everything.”
“Bill’s communication and follow-up were great, he called me when he knew stuff was on my mind because I was going through a lot!”
5/5
“Opposing Counsel was very clinical, but [my attorney] made it a very friendly and open relationship in terms of communication and strategy.  I think that says it all right there.”
5/5
“Jacqueline has done a great job guiding me and keep me in tac along the way. She’s done a really good job educating me and how things may proceed. She’s excellent.”
5/5
“[My attorney] didn’t treat me like a number; he really cared about my situation.  He was very quick to respond and follow-up with me.  Whenever I had questions, he explained things well and included me in the preparation for events (mediation, etc).  He was very personable and showed that he truly cared for me and my family, which I really appreciated.”
5/5

“​Courtney has been outstanding in representing me. I was a little hesitant because I am in the military and I was relocated, so I was nervous about how things might go while I’m away.  But Courtney has done a great job and has made sure that everything is getting done.​​​​”

5/5

“​Courtney was great to work with.  She is very straight-forward and direct, but polite.”

Cordell & Cordell Reviews — St. Charles


5/5

“[My attorney] is very sweet and cares about me and my kids as if they were her own.”

5/5

“[My attorney] is everything she is cracked up to be. She is easy to talk to and does her best. I am very pleased.”

5/5

“Dylan is very good at making sure he is very prompt to respond to me and makes sure that there are no communication issues at all. He is very professional and transparent and I really appreciate that about him.”

5/5
“Dylan has been extremely punctual, timely and very considerate of the situation. Everything has been absolutely phenomenal and I am very pleased with everything so far.”
5/5

“​Bob did a good job!  He kept me informed and everything went smooth.  I was pleased with the outcome overall.”

5/5

“​Robert is very knowledgeable and gives great advice.”

5/5

​“I haven’t had a lot of interactions with attorneys, but I went to several consultations and I can say I really appreciates how Dylan breaks down things, so it’s easy for me to understand. It really helped put my mind at ease, and I feel like I have someone on my side that cares.”

Cordell & Cordell Reviews — Chesterfield


5/5

“Kristin is great! She’s quick, to the point and always professional!”

5/5

​”Michelle did really well. She always answered all my calls and questions. She was a pleasure to work with.”

5/5

“The attorneys were honest, open and courteous and were aggressive when they needed to be. The firm as a whole was great. I had no issues. It was a good experience and I got a great outcome.”

5/5

​”Michelle was great to work with. She was always accessible and returned my messages promptly. She listened to what I wanted and followed through.​”

4/5

“Kristin is exactly what you all put out there in terms of a model attorney. She was great with communication and expectations. I really appreciated having her as my partner through this process.”

5/5

“I am very pleased working with Wil. I truly believe in the end, even though it cost a lot up front, Wil really saved me in the long run. I have been very pleased with his work! I have already referred a friend to Wil and will continue to do so. I think Wil is a great guy. You all are lucky to have someone like Wil!”

5/5

“[Will is] a prompt communicator, sensitive to my circumstances, willing to educate me on the law, honest about the challenges ahead and willing to listen. Also, it probably helps that you have a support staff that can handle the administrative matters so that you’re free to focus on us making progress. Finally, while I have no idea what you go through daily as a lawyer or what kind of toll [it] places on your life personally, I do realize that you have a great gift to do what you do day-to-day for me and many others. So, for these things and many more, again I say thank you.”

5/5

​”Wil was great! He was very personable. He was always willing to answer any questions I had, no matter how ridiculous they seemed. I will likely use Wil again here in the very near future.”

5/5

“[My attorney] was on top of everything. While it could be pricey, it was well worth it. I am thankful to have gone with you all. …”

5/5

William was very professional and what impressed me the most was his punctuality in corresponding with me.

5/5

“We could not be any more satisfied. Kristin has been a fantastic resource for us and has given us great advice. She is super responsive, and everything she tells us has been absolutely spot on.  Also, just communicating with the billing department and the systems you have set up for paying is also very helpful. If I ever have an opportunity to recommend you all, I would not hesitate.”

5/5

“Wil, … thank you. Words cannot express nor do justice to my gratitude towards you both for the effort in my family’s situation.”

5/5
“Outstanding job! Always available, always working for my benefit. Kristin was on top of things from the start. Smart and aggressive for my benefit.”
5/5
“Kristin is amazing! I had lost all faith in attorneys after my prior experience and Kristin has really came through for me. She responds to me instantly and is just amazing!”
5/5
“Your firm has served me exceptionally well throughout this entire process. I am also pleased with being kept current with all aspects of my case, these consistent actions by your firm have kept me stress free. I never felt too overwhelmed about how my case was going, because I believed that I was in good hands.”
5/5

“I’m calmed knowing that the your efforts are going to bring closure that’s been long overdue, no matter the outcome. To sum it up, top shelf quality care and service.”

5/5

“​I am very satisfied with the relationship that I have established with Erin. She offers straight forward answers, and we have a very open and honest relationship.”

5/5

“​I am completely pleased with Erin! I have gotten outstanding service from her! It was a pleasure working with her. She did an outstanding job getting me the things that were important to me. Erin is just a great person all around!​”

5/5

“​I am completely pleased with Erin! I have gotten outstanding service from her! It was a pleasure working with her. She did an outstanding job getting me the things that were important to me. Erin is just a great person all around!​”

5/5

“​Erin has been wonderful in her efforts to protect my rights as a father. I truly appreciate all she has done, along with your firm.​”