Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.

Missouri

Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.

The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 95 percent attorney satisfaction rate. This rating is based on clients’ satisfaction of their legal representation by Cordell & Cordell. Here are what actual clients from Missouri had to say about their experience of being represented by a Cordell & Cordell attorney.

Cordell & Cordell Reviews — Sunset Hills


5/5
“I think [my attorney] gave my case the attention it needed. We are not always happy with the outcome, but that is not on her fault.”
5/5
"Michelle is a first-class individual. She always had my best interests in mind first and foremost. I am glad I had an opportunity to work with her. This matter is still not over, but she has done everything she could do to this point..."
5/5
"Michelle did a wonderful job!  She was very helpful in preparing me for what was coming and giving me tips on how I could protect myself."
4/5
"Erin has been great and really receptive to my ideas. I have been very happy with her."
5/5
"​Erin has been great! She has done an exceptional job and has been there for me during this difficult time."
5/5
"​She is truly amazing and a role model for ample communication.  I am updated constantly.  I have to say that I am so impressed with Cordell and Cordell because of the amazing representation. My attorney is absolutely fantastic, intelligent, brilliant in negotiations, prepared, on time, and communicates with me every step of the way. I am always recommending Cordell and Cordell."
5/5
​"Drew has been exceptional.  He has really gone above and beyond for me."
5/5
​"Erin is amazing.  She has really given me a sense of peace that I actually have someone fighting for me and what I want. She is understanding, helpful, and thorough. Her and her staff has done a great job with getting responses to me quickly.  I would recommend both her and Cordell & Cordell."
5/5

​"Drew has been awesome! I have no complaints with Drew at all. He's been great! Anytime he needs anything from me, he reaches out. He's been really on top of things!"

5/5

​"From start to finish, Michelle was great. She always returned calls and always kept me up to date on my case. I couldn't of asked for better representation. I have zero complaints."

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Cordell & Cordell Reviews — Independence


5/5
"​Courtney has been outstanding in representing me. I was a little hesitant because I am in the military and I was relocated, so I was nervous about how things might go while I'm away.  But Courtney has done a great job and has made sure that everything is getting done.​​​​"
5/5

"​Extremely professional. Responded to everything in very timely manner. Excellent communication.  Everyone very professional and organized."

5/5

"Igers jumped right in. He is aggressive and proactive.  He is engaged and communicative on all scales."

5/5
"Bill knows the case and the opposing party well. He knows what I want before we even talk about it. Bill is the perfect attorney who doesn't get riled up, keeps a level head and makes sure that I keep a level head also. I have been working with Bill since 2012 and won all 3 cases.  I walked away with more than I went in with."
5/5
​"Laura did a wonderful job! Laura is very sharp and attentive. I have already referred her to a few people."
5/5
"​Dylan is great! He always keeps me in the loop and has great communication.​"
5/5
"​I have already referred Dylan to a friend. Dylan was responsive and always on top of things!"
5/5
"​I would absolutely refer [my attorney]! Everything was handled efficiently and timely. You all moved everything along as fast as the courts would allow."
5/5
"​Kimberly Gray has been both professional and compassionate. I couldn't ask for a better lawyer to represent me. I am more than totally satisfied with Cordell and Cordell."
5/5
"​Kim was very professional and did a great job."
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Cordell & Cordell Reviews — St. Charles


5/5
“[My attorney] is very sweet and cares about me and my kids as if they were her own.”
5/5
"[My attorney] is everything she is cracked up to be. She is easy to talk to and does her best. I am very pleased."
5/5
"Dylan is very good at making sure he is very prompt to respond to me and makes sure that there are no communication issues at all. He is very professional and transparent and I really appreciate that about him."
5/5
"Dylan has been extremely punctual, timely and very considerate of the situation. Everything has been absolutely phenomenal and I am very pleased with everything so far."
5/5
"​Bob did a good job!  He kept me informed and everything went smooth.  I was pleased with the outcome overall."
5/5
"​Robert is very knowledgeable and gives great advice."
5/5
​“I haven’t had a lot of interactions with attorneys, but I went to several consultations and I can say I really appreciates how Dylan breaks down things, so it's easy for me to understand. It really helped put my mind at ease, and I feel like I have someone on my side that cares.”
5/5

​"Bob has always been responsive. I think the model of service you all provide, really would benefit parents of young children greatly."

5/5

"Bob has done a good job. He always gets right back to me when I have questions. He's made this as painless as possible for me."

5/5

"Dylan was on top of things. He was great about answering my questions and getting back to me timely. Also, his paralegal Jessica was wonderful!"

Cordell & Cordell Reviews — Town and Country


5/5
"​Erin has been wonderful in her efforts to protect my rights as a father. I truly appreciate all she has done, along with your firm.​"
5/5

"Will had laser focus and would effortlessly address the key issues.  I was especially impressed by the way he deconstructed what the respondent was representing to the court.  He has captivated me during this entire process and he has helped me weather the storm. William treated me like I was his brother. William clearly had a sterling upbringing and a strong desire to help people. He is a lawyers lawyer. I am sure that his superiors already know everything that I have said.  To include his devotion to God, his wife, and children."

5/5

"William was always very responsive to any of my issues no matter what time or if it was outside of working hours."

5/5

​"Will is awesome about communication. Will does an amazing job in understanding my situation and communicates it very well to the judge. Cordell has been absolutely top notch amazing."

5/5

"​Everything has been handled above and beyond. Michelle always gets back to me very quickly and keeps me up to date very well."

5/5

"Kristin is great!"

5/5

"​​Kristin understands my life and has a wonderful way of summarizing my thoughts and feelings and turning them into legal jargon when dealing with my former spouse."

5/5

​"Erin is a very strong lawyer! She did great for me. This was a hard case, and she came in at the end and really took care of me. I don't know what would have happened to me if it wasn't for Erin."

5/5
William was very professional and what impressed me the most was his punctuality in corresponding with me.
5/5
​"Wil was great! He was very personable. He was always willing to answer any questions I had, no matter how ridiculous they seemed. I will likely use Wil again here in the very near future."
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