Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.

Missouri

Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.

The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 95 percent attorney satisfaction rate. This rating is based on clients’ satisfaction of their legal representation by Cordell & Cordell. Here are what actual clients from Missouri had to say about their experience of being represented by a Cordell & Cordell attorney.

Cordell & Cordell Reviews — Sunset Hills


5/5

​"From start to finish, Michelle was great. She always returned calls and always kept me up to date on my case. I couldn't of asked for better representation. I have zero complaints."

5/5

"Michelle was great! She helped me out tremendously with my case and was a shoulder to cry on when I needed it. Just knowing she was working on my case assured me my case was going to be handled well!"

5/5
“I think [my attorney] gave my case the attention it needed. We are not always happy with the outcome, but that is not on her fault.”
5/5
"Michelle is a first-class individual. She always had my best interests in mind first and foremost. I am glad I had an opportunity to work with her. This matter is still not over, but she has done everything she could do to this point..."
5/5
"Michelle did a wonderful job!  She was very helpful in preparing me for what was coming and giving me tips on how I could protect myself."
4/5
"Erin has been great and really receptive to my ideas. I have been very happy with her."
5/5
"​Erin has been great! She has done an exceptional job and has been there for me during this difficult time."
5/5
"​She is truly amazing and a role model for ample communication.  I am updated constantly.  I have to say that I am so impressed with Cordell and Cordell because of the amazing representation. My attorney is absolutely fantastic, intelligent, brilliant in negotiations, prepared, on time, and communicates with me every step of the way. I am always recommending Cordell and Cordell."
5/5
​"Drew has been exceptional.  He has really gone above and beyond for me."
5/5
​"Erin is amazing.  She has really given me a sense of peace that I actually have someone fighting for me and what I want. She is understanding, helpful, and thorough. Her and her staff has done a great job with getting responses to me quickly.  I would recommend both her and Cordell & Cordell."
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Cordell & Cordell Reviews — Independence


5/5
"Opposing Counsel was very clinical, but [my attorney] made it a very friendly and open relationship in terms of communication and strategy.  I think that says it all right there."
5/5
"Jacqueline has done a great job guiding me and keep me in tac along the way. She's done a really good job educating me and how things may proceed. She's excellent."
5/5
"[My attorney] didn't treat me like a number; he really cared about my situation.  He was very quick to respond and follow-up with me.  Whenever I had questions, he explained things well and included me in the preparation for events (mediation, etc).  He was very personable and showed that he truly cared for me and my family, which I really appreciated."
5/5
"​Courtney has been outstanding in representing me. I was a little hesitant because I am in the military and I was relocated, so I was nervous about how things might go while I'm away.  But Courtney has done a great job and has made sure that everything is getting done.​​​​"
5/5
"​Courtney was great to work with.  She is very straight-forward and direct, but polite."
5/5
"​I am​​ so grateful for everything that [my attorney] has done for me. [My attorney] is caring, confident, and has a great approach. She helped so much with getting my son out of a very bad situation. She truly cares about her clients and has fought hard for my rights as a father."
5/5
"​Igers was able to walk me through what I needed to do and keep me calm through the holiday weekend and made himself available to speak over the phone the entire weekend. I have been very impressed with how thorough he has been. He sends me status updates on a regular basis and also calls to ensure I got the status update and make sure I understand everything that is in the email. I feel like he has done a great job at listening to my goals as well as my fears what the outcome of the case will become. I feel that he is on the same page as me and has the same goals and it's made me very comfortable proceeding in this case.  The part that I think separates him from the rest of the attorney's I've had throughout the years is the fact that he sits down with me and makes sure that I understand exactly what the legal literature means. The explanations in the details and the patience he has for me while I try to understand the literature is truly impressive."
5/5
“Meghan and I would like to thank you and your firm for the handling of our case.  We are very pleased with the outcome and couldn’t have hoped for better.  You and your staff were very professional and patient with us during this terrible ordeal.  Our faith in the justice system has been restored. We are thankful that Cordell & Cordell has such a strong reputation in the field for supporting father’s rights.  It was this reputation that brought us to you for help, and it is this reputation that upheld the truth.  Thank you for being a part of this organization, Bill. We certainly hope that we never have to call upon another lawyer for family law again, but if we do, I can assure you that you will be the one we call. Thank you again for all your hard work.”
5/5
"​Kim was very professional and did a great job."
5/5
“I personally want to thank [my attorney] for her aggressiveness that we haven’t seen in other firms. Support for advocacy for fathers is great in a state where mothers would normally prevail …”
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Cordell & Cordell Reviews — St. Charles


5/5

"Dylan was on top of things. He was great about answering my questions and getting back to me timely. Also, his paralegal Jessica was wonderful!"

5/5
“[My attorney] is very sweet and cares about me and my kids as if they were her own.”
5/5
"[My attorney] is everything she is cracked up to be. She is easy to talk to and does her best. I am very pleased."
5/5
"Dylan is very good at making sure he is very prompt to respond to me and makes sure that there are no communication issues at all. He is very professional and transparent and I really appreciate that about him."
5/5
"Dylan has been extremely punctual, timely and very considerate of the situation. Everything has been absolutely phenomenal and I am very pleased with everything so far."
5/5
"​Bob did a good job!  He kept me informed and everything went smooth.  I was pleased with the outcome overall."
5/5
"​Robert is very knowledgeable and gives great advice."
5/5
​“I haven’t had a lot of interactions with attorneys, but I went to several consultations and I can say I really appreciates how Dylan breaks down things, so it's easy for me to understand. It really helped put my mind at ease, and I feel like I have someone on my side that cares.”
5/5

​"Bob has always been responsive. I think the model of service you all provide, really would benefit parents of young children greatly."

5/5

"Bob has done a good job. He always gets right back to me when I have questions. He's made this as painless as possible for me."

Cordell & Cordell Reviews — Town and Country


5/5
"I'm calmed knowing that the your efforts are going to bring closure that's been long overdue, no matter the outcome. To sum it up, top shelf quality care and service."
5/5

"William was always very responsive to any of my issues no matter what time or if it was outside of working hours."

5/5
"​I am very satisfied with the relationship that I have established with Erin. She offers straight forward answers, and we have a very open and honest relationship."
5/5

"Will had laser focus and would effortlessly address the key issues.  I was especially impressed by the way he deconstructed what the respondent was representing to the court.  He has captivated me during this entire process and he has helped me weather the storm. William treated me like I was his brother. William clearly had a sterling upbringing and a strong desire to help people. He is a lawyers lawyer. I am sure that his superiors already know everything that I have said.  To include his devotion to God, his wife, and children."

5/5
"​I am completely pleased with Erin! I have gotten outstanding service from her! It was a pleasure working with her. She did an outstanding job getting me the things that were important to me. Erin is just a great person all around!​"
5/5
"​I am completely pleased with Erin! I have gotten outstanding service from her! It was a pleasure working with her. She did an outstanding job getting me the things that were important to me. Erin is just a great person all around!​"
5/5
"​Erin has been wonderful in her efforts to protect my rights as a father. I truly appreciate all she has done, along with your firm.​"
5/5
"Kristin is great! She's quick, to the point and always professional!"
5/5
​"Michelle did really well. She always answered all my calls and questions. She was a pleasure to work with."
5/5
“The attorneys were honest, open and courteous and were aggressive when they needed to be. The firm as a whole was great. I had no issues. It was a good experience and I got a great outcome.”
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