Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 95 percent attorney satisfaction rate. This rating is based on clients’ satisfaction of their legal representation by Cordell & Cordell. Here are what actual clients from Missouri had to say about their experience of being represented by a Cordell & Cordell attorney.
"Drew has been awesome! I have no complaints with Drew at all. He's been great! Anytime he needs anything from me, he reaches out. He's been really on top of things!"
"From start to finish, Michelle was great. She always returned calls and always kept me up to date on my case. I couldn't of asked for better representation. I have zero complaints."
"Michelle was great! She helped me out tremendously with my case and was a shoulder to cry on when I needed it. Just knowing she was working on my case assured me my case was going to be handled well!"
|"Michelle did a wonderful job! She was very helpful in preparing me for what was coming and giving me tips on how I could protect myself."|
|"Jackie made the best of a bad situation. Jackie was always professional and gave me much valued legal advice. I plan to use Jackie again in the event that I need future services. I was very pleased with everything."|
"Igers jumped right in. He is aggressive and proactive. He is engaged and communicative on all scales."
|"Bill's communication and follow-up were great, he called me when he knew stuff was on my mind because I was going through a lot!"|
"Extremely professional. Responded to everything in very timely manner. Excellent communication. Everyone very professional and organized."
"Bob has always been responsive. I think the model of service you all provide, really would benefit parents of young children greatly."
"Bob has done a good job. He always gets right back to me when I have questions. He's made this as painless as possible for me."
"Dylan was on top of things. He was great about answering my questions and getting back to me timely. Also, his paralegal Jessica was wonderful!"
|"Dylan has been extremely punctual, timely and very considerate of the situation. Everything has been absolutely phenomenal and I am very pleased with everything so far."|
"Erin is a very strong lawyer! She did great for me. This was a hard case, and she came in at the end and really took care of me. I don't know what would have happened to me if it wasn't for Erin."
"Kristin understands my life and has a wonderful way of summarizing my thoughts and feelings and turning them into legal jargon when dealing with my former spouse."
|"Outstanding job! Always available, always working for my benefit. Kristin was on top of things from the start. Smart and aggressive for my benefit."|
"Kristin is great!"
|"Kristin is amazing! I had lost all faith in attorneys after my prior experience and Kristin has really came through for me. She responds to me instantly and is just amazing!"|
"Everything has been handled above and beyond. Michelle always gets back to me very quickly and keeps me up to date very well."
|"Your firm has served me exceptionally well throughout this entire process. I am also pleased with being kept current with all aspects of my case, these consistent actions by your firm have kept me stress free. I never felt too overwhelmed about how my case was going, because I believed that I was in good hands."|
"Will is awesome about communication. Will does an amazing job in understanding my situation and communicates it very well to the judge. Cordell has been absolutely top notch amazing."