Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 95 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Missouri had to say about their experience of being represented by a Cordell & Cordell attorney.
|"Michelle did a wonderful job! She was very helpful in preparing me for what was coming and giving me tips on how I could protect myself."|
"Drew has been awesome! I have no complaints with Drew at all. He's been great! Anytime he needs anything from me, he reaches out. He's been really on top of things!"
"From start to finish, Michelle was great. She always returned calls and always kept me up to date on my case. I couldn't of asked for better representation. I have zero complaints."
|"Dylan has been extremely punctual, timely and very considerate of the situation. Everything has been absolutely phenomenal and I am very pleased with everything so far."|
"Bob has always been responsive. I think the model of service you all provide, really would benefit parents of young children greatly."
"Bob has done a good job. He always gets right back to me when I have questions. He's made this as painless as possible for me."
"Dylan was on top of things. He was great about answering my questions and getting back to me timely. Also, his paralegal Jessica was wonderful!"