Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.

Missouri

Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.

The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 95 percent attorney satisfaction rate. This rating is based on clients’ satisfaction of their legal representation by Cordell & Cordell. Here are what actual clients from Missouri had to say about their experience of being represented by a Cordell & Cordell attorney.

Cordell & Cordell Reviews — Sunset Hills


5/5
"​Erin has been great! She has done an exceptional job and has been there for me during this difficult time."
5/5
"​She is truly amazing and a role model for ample communication.  I am updated constantly.  I have to say that I am so impressed with Cordell and Cordell because of the amazing representation. My attorney is absolutely fantastic, intelligent, brilliant in negotiations, prepared, on time, and communicates with me every step of the way. I am always recommending Cordell and Cordell."
5/5
​"Drew has been exceptional.  He has really gone above and beyond for me."
5/5
​"Erin is amazing.  She has really given me a sense of peace that I actually have someone fighting for me and what I want. She is understanding, helpful, and thorough. Her and her staff has done a great job with getting responses to me quickly.  I would recommend both her and Cordell & Cordell."
5/5

​"Drew has been awesome! I have no complaints with Drew at all. He's been great! Anytime he needs anything from me, he reaches out. He's been really on top of things!"

5/5

​"From start to finish, Michelle was great. She always returned calls and always kept me up to date on my case. I couldn't of asked for better representation. I have zero complaints."

5/5

"Michelle was great! She helped me out tremendously with my case and was a shoulder to cry on when I needed it. Just knowing she was working on my case assured me my case was going to be handled well!"

5/5
“I think [my attorney] gave my case the attention it needed. We are not always happy with the outcome, but that is not on her fault.”
5/5
"Michelle is a first-class individual. She always had my best interests in mind first and foremost. I am glad I had an opportunity to work with her. This matter is still not over, but she has done everything she could do to this point..."
5/5
"Michelle did a wonderful job!  She was very helpful in preparing me for what was coming and giving me tips on how I could protect myself."
Show More

Cordell & Cordell Reviews — Independence


5/5
“[My attorney] is very diligent, and it’s been refreshing working with him. He’s a constant professional, and I am very, very happy. I’ve hired two other attorneys and since then [my attorney] has been a breath of fresh air. He’s on top of things.”
5/5
"​Dylan is great! He always keeps me in the loop and has great communication.​"
5/5
"[My attorney] keeps me grounded and calms me down. She is really good at getting back to me. She lets me know the best outcome. [My attorney] has done a great job for me. I'm really proud I chose Cordell & Cordell. I'm glad I get to work with her. I feel confident in my case."
5/5
​"Laura did a wonderful job! Laura is very sharp and attentive. I have already referred her to a few people."
5/5
"I could not put into words how great Mr. Backer was for me. I was very pleased with everything he did and the staff did. ... Thanks again!"
5/5
"Bill knows the case and the opposing party well. He knows what I want before we even talk about it. Bill is the perfect attorney who doesn't get riled up, keeps a level head and makes sure that I keep a level head also. I have been working with Bill since 2012 and won all 3 cases.  I walked away with more than I went in with."
5/5
"Jackie made the best of a bad situation.  Jackie was always professional and gave me much valued legal advice.  I plan to use Jackie again in the event that I need future services.  I was very pleased with everything."
5/5

"Igers jumped right in. He is aggressive and proactive.  He is engaged and communicative on all scales."

"Bill's communication and follow-up were great, he called me when he knew stuff was on my mind because I was going through a lot!"
5/5

"​Extremely professional. Responded to everything in very timely manner. Excellent communication.  Everyone very professional and organized."

Show More

Cordell & Cordell Reviews — St. Charles


5/5
"​Bob did a good job!  He kept me informed and everything went smooth.  I was pleased with the outcome overall."
5/5
"​Robert is very knowledgeable and gives great advice."
5/5
​“I haven’t had a lot of interactions with attorneys, but I went to several consultations and I can say I really appreciates how Dylan breaks down things, so it's easy for me to understand. It really helped put my mind at ease, and I feel like I have someone on my side that cares.”
5/5

​"Bob has always been responsive. I think the model of service you all provide, really would benefit parents of young children greatly."

5/5

"Bob has done a good job. He always gets right back to me when I have questions. He's made this as painless as possible for me."

5/5

"Dylan was on top of things. He was great about answering my questions and getting back to me timely. Also, his paralegal Jessica was wonderful!"

5/5
“[My attorney] is very sweet and cares about me and my kids as if they were her own.”
5/5
"[My attorney] is everything she is cracked up to be. She is easy to talk to and does her best. I am very pleased."
5/5
"Dylan is very good at making sure he is very prompt to respond to me and makes sure that there are no communication issues at all. He is very professional and transparent and I really appreciate that about him."
5/5
"Dylan has been extremely punctual, timely and very considerate of the situation. Everything has been absolutely phenomenal and I am very pleased with everything so far."

Cordell & Cordell Reviews — Town and Country


5/5
“We could not be any more satisfied. Kristin has been a fantastic resource for us and has given us great advice. She is super responsive, and everything she tells us has been absolutely spot on.  Also, just communicating with the billing department and the systems you have set up for paying is also very helpful. If I ever have an opportunity to recommend you all, I would not hesitate.”
5/5

​"Erin is a very strong lawyer! She did great for me. This was a hard case, and she came in at the end and really took care of me. I don't know what would have happened to me if it wasn't for Erin."

5/5
"Wil, ... thank you. Words cannot express nor do justice to my gratitude towards you both for the effort in my family's situation."
5/5

"​​Kristin understands my life and has a wonderful way of summarizing my thoughts and feelings and turning them into legal jargon when dealing with my former spouse."

5/5
"Outstanding job! Always available, always working for my benefit. Kristin was on top of things from the start. Smart and aggressive for my benefit."
5/5

"Kristin is great!"

5/5
"Kristin is amazing! I had lost all faith in attorneys after my prior experience and Kristin has really came through for me. She responds to me instantly and is just amazing!"
5/5

"​Everything has been handled above and beyond. Michelle always gets back to me very quickly and keeps me up to date very well."

5/5
"Your firm has served me exceptionally well throughout this entire process. I am also pleased with being kept current with all aspects of my case, these consistent actions by your firm have kept me stress free. I never felt too overwhelmed about how my case was going, because I believed that I was in good hands."
5/5

​"Will is awesome about communication. Will does an amazing job in understanding my situation and communicates it very well to the judge. Cordell has been absolutely top notch amazing."

Show More