Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Mississippi had to say about their experience of being represented by a Cordell & Cordell attorney.
“Jerrod did a great job. Jerrod answered all of my calls immediately and took extra special care of me and my case. I am glad that I picked your Firm. I am very happy and had no issues.”
“Jerrod is terrific. I am so happy that I decided to use your Firm and part ways with my old Attorney. Jerrod cares about my case and you can really feel that in talking to him. He’s on top of my case and quick to answer any questions that I may have.”
“Jerrod is very thorough, very good with strategy. I’ve had numerous conversations with Jerrod and he has worked hard to push my case forward very well. I picked a good attorney and a great Firm. He has been a tremendous help!”