Cordell and Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell and Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell and Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Minnesota had to say about their experience of being represented by a Cordell and Cordell attorney.
“Niecie was very good and very accommodating. I think she was great! For a bad time in my life, it was a good experience working with her. She always got back to me quickly with answers and if she didn’t have the answer right away, she would always make sure to find it for me. She did a really great job!”
“Melissa takes the time to really understand the issues and pain points, and isn’t afraid to have the hard discussions. She is very good about following up and keeping the process moving. I wouldn’t have anyone else represent me and my daughter.”
“People should not hesitate to retain Cordell & Cordell, or Andy in particular. Andy did everything he could to advocate for me, and I am very happy with the services I have received.”
“Melissa has represented my case in a professional and caring manner at all times. Her responses are prompt and well researched/thought-out. I’m lucky to have her representation.”
“… [Bridget] is young and motivated. She did what she had to do to win my case and still handled everything in an extremely professional manner. I could not say enough good things about her.”
”I am very pleased with Melissa and her service. She has provided prompt updates and thorough information. I feel my matters are being looked after in an exceptional way, my opinions are taken into account, and I am being treated with the utmost respect.”
“Andy seemed to have a good plan and was very organized at the onset. He was very helpful and seemed willing to work with me, which was quite a change from my experience with attorneys in the past.”
“Niecie was fantastic, always available when needed and communicated very well. It was a pleasure to work with her. My daughter is extremely happy with the new parenting time. Stephanie and Bethany where a great help as well.”
“I am very glad that I came across your firm, as you all specialize in men’s rights. I am confident with Cordell & Cordell representing me and very happy with the progression of the work being done on my case.”
”Niecie and Stephanie both have been exceptional. Niecie made it very clear she is here for me and also willing to allow me to follow my gut in certain situations. This has been a battle for me personally, and I wouldn’t recommend a better person to lead others. Both Niecie and Stephanie have been exceptional. Thank you again.”
“I was very pleased with the response time. Bridget was always quick to get back with both my cases with her.”
“Niecie kept me informed, and I thought she did a good job of giving me my options. I was very pleased with that.”
“I appreciated the guidance that was provided in a very down-to-earth and understandable manner. I never had to guess or wonder what or why Kelsey was suggesting a strategy. I felt valued and cared for and liked that Kelsey always circled back to confirm that she answered my questions and/or concerns.”
“Greg is awesome, he is an overachiever and I’m so happy he is my attorney!”
“Greg is doing absolutely fantastic! He has been spot on the whole time. I really enjoy the fact that I’m with you guys. My last divorce was not so good so it’s nice to have the support. He has taken the ball and ran with it. He’s taken a lot of the stress out of the situation for me.”
“Mr. Bittle is excellent! Very easy to work with and I appreciate that.”
“Michael did an excellent job. He was timely in his communications and explained the process so there were not any surprises.”
“Michael is an amazing lawyer and he’s doing the best possible job. He’s very honest and doing what is best for me and my daughter.”
“Michael was very responsive to my needs. He always got back to me quickly. He was excellent with keeping me informed of what my ex was doing. I wouldn’t hesitate to use Michael again!”
“Niecie has done everything exceptionally well and has kept me well informed and worked very quickly. I cannot complain about a thing.”
“Niecie was incredibly helpful throughout the entire process. She always seemed to go above and beyond. Her guidance was exceptional.”