Cordell and Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell and Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell and Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Minnesota had to say about their experience of being represented by a Cordell and Cordell attorney.
“People should not hesitate to retain Cordell & Cordell, or Andy in particular. Andy did everything he could to advocate for me, and I am very happy with the services I have received.”
“… [Bridget] is young and motivated. She did what she had to do to win my case and still handled everything in an extremely professional manner. I could not say enough good things about her.”
“Andy seemed to have a good plan and was very organized at the onset. He was very helpful and seemed willing to work with me, which was quite a change from my experience with attorneys in the past.”
“I am very glad that I came across your firm, as you all specialize in men’s rights. I am confident with Cordell & Cordell representing me and very happy with the progression of the work being done on my case.”
“I was very pleased with the response time. Bridget was always quick to get back with both my cases with her.”
“I appreciated the guidance that was provided in a very down-to-earth and understandable manner. I never had to guess or wonder what or why Kelsey was suggesting a strategy. I felt valued and cared for and liked that Kelsey always circled back to confirm that she answered my questions and/or concerns.”