Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Michigan had to say about their experience of being represented by a Cordell & Cordell attorney.
“My case is very challenging for any attorney no matter their years of experience, and she is doing a wonderful job! I’m really glad she decided to take my case and is continuing to do her best given the circumstances. My son does not turn 18 for a few more months, so this case won’t be over any time soon, but I couldn’t be more happy with the service.”
“Laura has been very thorough and dedicated to my case. She’s done good by me so far.”
“[My attorneys] are very professional people. They were nice and helpful and made the process a little easier. It was painful, but I think knowing I had good lawyers behind me definitely helped.”
“[My attorney] has been approachable, personable and relates well with clients.”
“I really liked the web portal you all have. It was nice to be able to follow up on the case status and check in on the schedule periodically. No criticisms. It was a smooth process during a difficult time. They did very well, and I was extremely happy.”