Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Massachusetts had to say about their experience of being represented by a Cordell & Cordell attorney.
“Everything worked out great; a lot better than what I had expected going into everything. Jacqueline got me a lot more than what I could’ve asked for. She was really straight-forward with me and didn’t sugar-coat things. Jacqueline was very realistic about things.”
“Jacqueline is great, she is very thorough, she explains things to me when I do not understand them. She is really good and I really appreciate her.”
“Jacqueline is very professional, detail-oriented and focused. She did a great job and I’m very thankful!”