Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.

Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.

The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Maryland had to say about their experience of being represented by a Cordell & Cordell attorney.

Cordell & Cordell Reviews — Annapolis


5/5
"[My attorney] is very caring and understanding. ... She is also very good at communicating with me and is quick to respond!"
5/5
"[My attorney] explains things well and always breaks things down into layman's terms. I think that my case is in good hands, and [I] always get a call back same day if I leave her a message. I am very happy with going with [my attorney]."
5/5
​"Maureen is an exceptional attorney. She is attentive and listens well."
5/5
"Everything went great. It was a horrible situation that Ashley made better. I was very pleased from the beginning to the end."

Cordell & Cordell Reviews — Baltimore


5/5
"​Oh Claire was great! I enjoyed working with her. She had a warm personality and she was easy to get along with."
5/5
"​Kumudha is able to keep a cool and calm demeanor and I like that about her. Any time I've asked her a question about a legal term or something that's been said she so helpful and explains it with no problem. I really am thankful for her.​"
5/5
“You all make a painful process less painful. I have recommended [my attorney] to a friend of mine. [My attorney] was a great lawyer for me. I liked the fact too that [my attorney] did promote reconciliation, if at all possible.”
5/5
"​Kumudha is outstanding! She is always well prepared. She also gives great advice and direction."
5/5
“Rebecca Ripley is simply outstanding in every respect. One thing that stands out is that Ms. Ripley is completely devoted to my case. I would recommend her to other dads.”
5/5
"​The service has been excellent and I appreciate the great advice that I have been given."
5/5
“[My attorney] has been fantastic and very supportive. She has given me great advice, and I feel as though I am in good hands. Thank you!”
5/5
"Everything was great.  You guys were on top of everything.​​"
5/5
“Kristine has been a great help. She did a very good job on my case. She is a hard worker. In fact, Kristine even calls me in the evenings. Kristine’s business acumen is her best asset. Kristine has a really good, sharp understanding of business workings. She basically made it truly fair for me and [the opposing party]. It was an unfortunate divorce, but Kristine made it smooth and fair for all involved. I am grateful for that.”
5/5
"Ashley is absolutely wonderful! She's really on top of her job. She always gets right back to me and keeps me informed with everything going on. Ashley is a top notch attorney!"
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Cordell & Cordell Reviews — Frederick


5/5
"Chelsea is very supportive and keeps me in line.  Chelsea is an amazing attorney and person. She's very down to earth and blunt. Bluntness is a wonderful quality in an attorney. That's the reason I picked her to be my lawyer."​
5/5
​"I am very impressed with Chelsea and feel very fortunate that she is representing my interests. She is providing me with exceptional service. I believe Chelsea is extremely competent and I trust her to provide me with the best strategy to achieve my goals. I would like to express my appreciation for the effort being made on my behalf. I feel fortunate to have her looking after my interests. I am very grateful to have her counsel and I am confident that she is providing me with the best representation possible."