Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.

Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.

The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 95 percent attorney satisfaction rate. This rating is based on clients’ satisfaction of their legal representation by Cordell & Cordell. Here are what actual clients from Maryland had to say about their experience of being represented by a Cordell & Cordell attorney.

Cordell & Cordell Reviews — Annapolis


5/5
"[My attorney] is very caring and understanding. ... She is also very good at communicating with me and is quick to respond!"
5/5
"[My attorney] explains things well and always breaks things down into layman's terms. I think that my case is in good hands, and [I] always get a call back same day if I leave her a message. I am very happy with going with [my attorney]."
5/5
​"Maureen is an exceptional attorney. She is attentive and listens well."
5/5
"Everything went great. It was a horrible situation that Ashley made better. I was very pleased from the beginning to the end."
5/5

"Maureen was an excellent attorney.  I couldn't have asked for a better attorney.  She was on the ball, she really knew her stuff."

Cordell & Cordell Reviews — Baltimore


5/5
"​Oh Claire was great! I enjoyed working with her. She had a warm personality and she was easy to get along with."
5/5

"Rebecca is an amazing attorney.  She truly cares about the client and the situation.  I cannot say enough good things about her."

5/5

"Kumudha helped save my case, and I am so appreciative of the work she did for me.​"

5/5

"[My attorney] is an excellent lawyer. She did everything I asked of her. She also gave me a lot of reassurance when I needed it."

5/5
"I have worked with several attorneys. She tells me what I need to hear. Ashley and the firm have been really great to work with."
5/5
"I have no complaints.  She's been awesome to work with.  Definitely awesome.​​"
5/5
"I'm really happy with her attitude and her availability.  I try not to bother her too much after hours, but it wasn't uncommon for her to email me back late at night, sometimes even at midnight.  I was fighting to get access to my children, and she's there for me and my kids.  I really appreciate that dedication."
5/5
"Kristine is professional and very knowledgeable. She is quick to respond when I reach out. Her answers are clear, concise, and detailed. I would highly recommend her to anyone going through divorce."
5/5
"Kristine was beyond professional. More so, she is approachable and trustworthy. I felt so comfortable with her and her expertise. I highly recommend Kristine. Cordell, as a whole is a great group. Kristine, in particular, offered the best experience possible for a horrible situation. I hope to never go through this again; however if I do, I'll be running back to Kristine!​"
5/5
"Ashley is absolutely wonderful! She's really on top of her job. She always gets right back to me and keeps me informed with everything going on. Ashley is a top notch attorney!"
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Cordell & Cordell Reviews — Frederick


5/5
"[My attorney] is very supportive and keeps me in line.  [My attorney] is an amazing attorney and person. She's very down to earth and blunt. Bluntness is a wonderful quality in an attorney. That's the reason I picked her to be my lawyer."​
5/5
​"I am very impressed with [my attorney] and feel very fortunate that she is representing my interests. She is providing me with exceptional service. I believe [my attorney] is extremely competent and I trust her to provide me with the best strategy to achieve my goals. I would like to express my appreciation for the effort being made on my behalf. I feel fortunate to have her looking after my interests. I am very grateful to have her counsel and I am confident that she is providing me with the best representation possible."