Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Kentucky had to say about their experience of being represented by a Cordell & Cordell attorney.
“[My attorney] does an excellent job representing the firm. I would highly recommend you, and I appreciate the great customer care.”
“[My attorney] is very thorough, very knowledgeable, and keeps me well-informed of what is going on. If I do have questions, she is very quick to respond.”
“My case was at a complete standstill before I came to Cordell. You all really got the ball rolling, and I was very happy with my experience!”
“Both times I have used you all, I have been very happy. I recently referred your firm to a friend seeking advice on social media. If he’s smart, he’ll reach out to you all. Things went well for me. I think we got an outcome that was fair for everyone. I would definitely use you all again if ever needed.”
”Mr. Underwood provided competent and thorough professional service, including researching my case and associated documentation. He listened to my concerns and guided me to a reasonable solution. Additionally, Mr. Underwood knew what inquiries to make of me to ascertain specifics about the case. He provided practical options to ensure my expectations were met. My thanks and my compliments to Mr. Underwood. His work ethic, his methodology, and his legal knowledge could be used to model a human resources’ job description for attorneys.”