Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Kansas had to say about their experience of being represented by a Cordell & Cordell attorney.
“My attorney was brilliant and great with communication!”
“Laura is knowledgeable, and I liked her approach to the case.”
“Brad has been really good at being active and responsive to the case. Brad…has turned my case around and is moving things along for me, and I feel very comfortable now.”
“Brad is awesome! He is doing everything exceptionally well, he has been proactive and is working on getting this thing settled promptly for me. He has been very good.”
“I am thoroughly impressed with everything!!
“Brad was great with communication. He would respond instantly to calls or emails.”