Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Iowa had to say about their experience of being represented by a Cordell & Cordell attorney.
“My experience with everyone has far exceeded my expectations! It feels great to finally have an attorney that fights for my rights and helps try to bring balance into my life. Thank you and please keep up the wonderful work!”
“I like how Jessica is more hands-on and involved. It’s nice to have an attorney I can really talk with.”
“Every case is going to be different and unique. I felt that this was a collaborative process between Stephen and I. He was open to conversations and collaborating with me. As a young attorney he has developed a great role. Stephen was fabulous and did a great job. He was the perfect fit.”
“Mr. Babe has done a great job. As a father and a human being I didn’t know I had more rights then I ever could of imagined. Mr. babe has also been giving me great advice on what to do and what not to do. If it wasn’t for him I would be in a much worse position. So there no need for improvements.”
“Jessica has been very helpful on my case. She promptly replies to all my emails phone calls and are very helpful with my questions. She makes me feel as if I do matter and that she only has my best interest at hand. That’s the best thing a lawyer can do for someone besides winning the case.”
“You all helped a lot. Everyone was very professional, and I was quite satisfied.”
“I was treated well. They told me exactly what they’d do for me and always followed through.”
”I think everything is going perfectly. Marcy explains a lot to me and is very encouraging. I can’t thank Marcy enough for all that she is doing for me. I can’t imagine a nicer person to represent me.”