Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Indiana had to say about their experience of being represented by a Cordell & Cordell attorney.
“Mr. Elkins-Barkley is very good at returning calls and emails. He is always willing to work around my schedule to effective communicate with me regarding my case. Mr. Elkins-Barkley has spent a lot of time researching for my case. He is knowledgeable with the law, pertaining to my case, and I put my trust in him to help me make decisions for a good outcome. He advises but also listens to what it is that I am seeking. I was happy with the ease of getting a knowledgeable attorney in the state I needed, who was upfront with the cost. I also liked being able to make payments and review my case through the portal.”
”Brandon exceeds and is very detailed. He has done a good job of communicating with me.”
“Jason Hopper has done a phenomenal job so far.”
“Given the emotional components of the process, Jason Hopper has kept me focused on the settlement and financial aspects of my case and I really appreciate this.”
“I was really impressed with [my attorney]. She was understanding and helpful in explaining the process. She did her job well and knew the law.”
“Jason Hopper was very thorough with his information, and he broke it down so that I could understand what was happening.”
“I felt like I was [my attorney’s] only client and that she was completely devoted to my entire case the entire time.”
“When I first met with Cordell & Cordell for the initial consultation, I had a good feeling about the firm. Cordell & Cordell is willing to fight for what’s fair and what’s right. You all provided excellent and professional communication. Now that my case is over, I realized it was a great decision going with the firm. I would highly recommend Cordell & Cordell to someone for a divorce.”
“Cordell & Cordell was the very first and only law firm I contacted. I live in Canada, so I had the added stress of finding a local Indiana law firm to represent me over the phone. Everyone I dealt with was professional, and more importantly kind and empathetic. From start to finish, what could have been so complicated and emotionally draining, was handled with expertise and sincerity. I miss being married and I regret the divorce, but I could not have been in better hands … I am very satisfied. I am eternally grateful for all the individual which worked on my behalf to see my divorce through to completion. I owe a huge debt of gratitude to [my attorney] and his entire team. Thank you Cordell & Cordell … You helped me navigate a complicated overwhelming system and process with ease … Again, thank you.”
“I have had an opportunity to talk with several of the lawyers in your firm, and everyone has been cordial and honest. I am as broke as broke can be, but they take care of me. I cannot say enough good things about them.”
“[My attorney] has been a blessing. She is empathetic and professional. I feel like I have an advocate working on my behalf …”
“I appreciate how [my attorney] guides me through difficult times. She answers my questions clearly so that I can understand what’s going on.”
“From the initial contact to the final wrap-up call, it was clear that quality control and customer satisfaction was of the utmost importance to both [my attorney] and the firm.”
“I am very satisfied with the outcome of my case. It was better than what I hoped for. I very much liked the Client Portal and how I can see real-time updates and notes on the case and didn’t have to call the office to find out little details and billing information; I was able to go online to see for myself. I appreciate the truth in advertising; I picked Cordell and Cordell because it was advertised as a family law firm for men and I felt that was very much the truth. I was initially worried about being treated unfairly by the Courts, but I felt that I was treated fairly throughout the process.”
“Abi did an outstanding job! Overall, I was always abreast of how things worked and what to expect. Abi did a great job with a challenging opposing party as well.”
“Abby is absolutely there for me. She is like a friend who is genuinely concerned. From Day 1, she has remembered my children by their names. She keeps me upbeat and speaks kindly. Abby is great!”