Cordell & Cordell Reviews: Indianapleasedclient2022-01-31T19:36:20+00:00
Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 95 percent attorney satisfaction rate. This rating is based on clients’ satisfaction of their legal representation by Cordell & Cordell. Here are what actual clients from Indiana had to say about their experience of being represented by a Cordell & Cordell attorney.
5/5
"[My attorney] has been a blessing. She is empathetic and professional. I feel like I have an advocate working on my behalf ..."
5/5
"Everything is perfect. Abigail knows exactly what I want, and is very good."
5/5
"[My attorney] exceeds and is very detailed. He has done a good job of communicating with me."
5/5
"Mr. Elkins-Barkley is very good at returning calls and emails. He is always willing to work around my schedule to effective communicate with me regarding my case. Mr. Elkins-Barkley has spent a lot of time researching for my case. He is knowledgeable with the law, pertaining to my case, and I put my trust in him to help me make decisions for a good outcome. He advises but also listens to what it is that I am seeking. I was happy with the ease of getting a knowledgeable attorney in the state I needed, who was upfront with the cost. I also liked being able to make payments and review my case through the portal."
5/5
"Abby is absolutely there for me. She is like a friend who is genuinely concerned. From Day 1, she has remembered my children by their names. She keeps me upbeat and speaks kindly. Abby is great!"
5/5
| "Abi did an outstanding job! Overall, I was always abreast of how things worked and what to expect. Abi did a great job with a challenging opposing party as well." |
5/5
| "I am very satisfied with the outcome of my case. It was better than what I hoped for. I very much liked the Client Portal and how I can see real-time updates and notes on the case and didn't have to call the office to find out little details and billing information; I was able to go online to see for myself. I appreciate the truth in advertising; I picked Cordell and Cordell because it was advertised as a family law firm for men and I felt that was very much the truth. I was initially worried about being treated unfairly by the Courts, but I felt that I was treated fairly throughout the process." |
5/5
| "From the initial contact to the final wrap-up call, it was clear that quality control and customer satisfaction was of the utmost importance to both [my attorney] and the firm." |
5/5
"I appreciate how [my attorney] guides me through difficult times. She answers my questions clearly so that I can understand what's going on."
5/5
“[My attorney] has done a phenomenal job so far.”
