Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Illinois had to say about their experience of being represented by a Cordell & Cordell attorney.
“I have been very pleased with Rachel and the firm. You all have done a great job and made this a pleasant experience.”
“My attorney was very helpful and had very good strategies. I felt like he was on my side through the whole case.”
“[My attorney] is a great attorney and has provided me with great advice both legally and personally.”
“Was able to get the right advise from [my attorney]. As a man, gave me confidence. I believe her uplifting, empowering advised, helped me pave a road to be able to reconcile my marriage. Keep uplifting your clients. I just needed to talk to someone. It was good to talk to someone who made me look pass my insecurities. Forever grateful.”
“Deana communicates exceptionally well. She always made herself available. I have already referred her to others.”
“Rachel has been the best attorney I have had in the past five years. She gives her opinion, keeps me abreast on my case and I am 100% satisfied.”
“[My attorney] has been great so far. She is the nicest lady I have ever met, and I met with a lot of attorneys beforehand. Cordell & Cordell has done a tremendous amount for me.”
“Rachel is a professional attorney, and she understood the complexity of my case. Rachel has an understanding of the laws. She did everything that she could for my case. I’m very satisfied with what she’s done. …”
“[My attorney] responds quickly and almost instantly if I send an email. He is always on the same page as we are and he listens to the goals we have. I love that I can look at the client portal to track what is going on with my case. I appreciate that I can see who has worked on the case and how much the charge will be.”
“It was a great experience, they took my troubles and made them go away. Whenever I called they answered. They developed a strategy, took it to court and did exactly what they said they’d do.”
“I have already referred her. Deana was very kind. I really enjoyed working with her. She was very attentive to my needs. She always listened and was very patient with me. She was great!”
”Rachel’s communication and her overall knowledge was great! I found comfort in her level of experience. She wasn’t quite as aggressive as I expected. However, she explained why it wasn’t necessary, and it made complete sense. I was thrilled with Rachel.”
“Rachel Schmidt did a outstanding job when you consider the complexity of my divorce. What differentiates her from my previous attorney is that she listened to me as I methodically presented the challenges before us. We would then strategize in a collaborative manner, as how to address the many different parts of my divorce decree. Since this was a “David taking on Goliath” scenario with Goliath having some “skeletons” in the closet, Rachel would allow me to draft certain portions of the decree as the boiler plate language was not conducive. Again, I would recommend Rachel Schmidt, of Cordell & Cordell, to anyone.”
“I am extremely happy with the service I have received from Cordell & Cordell. This is the first time I have felt like my attorney really had my back and is looking out for me. When I met with Roger, I was asked what I wanted during this process, and I was not prepared to answer that question, because I had never been asked that question by my previous attorneys. My only regret is not hiring Cordell & Cordell sooner.”
“I am highly satisfied. I think everything is upfront. There are no hidden issues like you might get with some firms.”