Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Illinois had to say about their experience of being represented by a Cordell & Cordell attorney.
“I have been very pleased with Rachel and the firm. You all have done a great job and made this a pleasant experience.”
“My attorney was very helpful and had very good strategies. I felt like he was on my side through the whole case.”
“Penelope is a great attorney and has provided me with great advice both legally and personally.”
“Was able to get the right advise from Penelope. As a man, gave me confidence. I believe her uplifting, empowering advised, helped me pave a road to be able to reconcile my marriage. Keep uplifting your clients. I just needed to talk to someone. It was good to talk to someone who made me look pass my insecurities. Forever grateful.”
“Rachel has been the best attorney I have had in the past five years. She gives her opinion, keeps me abreast on my case and I am 100% satisfied.”
“[My attorney] has been great so far. She is the nicest lady I have ever met, and I met with a lot of attorneys beforehand. Cordell & Cordell has done a tremendous amount for me.”
“Rachel is a professional attorney, and she understood the complexity of my case. Rachel has an understanding of the laws. She did everything that she could for my case. I’m very satisfied with what she’s done. …”
“[My attorney] responds quickly and almost instantly if I send an email. He is always on the same page as we are and he listens to the goals we have. I love that I can look at the client portal to track what is going on with my case. I appreciate that I can see who has worked on the case and how much the charge will be.”
“It was a great experience, they took my troubles and made them go away. Whenever I called they answered. They developed a strategy, took it to court and did exactly what they said they’d do.”
“I am highly satisfied. I think everything is upfront. There are no hidden issues like you might get with some firms.”