Cordell and Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell and Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell and Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Idaho had to say about their experience of being represented by a Cordell and Cordell attorney.
“I am extremely happy with the service Cary provided. He was always very quick to respond to me. I am very satisfied.”
“Cary was, in my experience and opinion, an excellent attorney. He showed an unexpected degree of dedication in the late evenings and weekends spent working for me and being generally available to either take directly or respond in a very timely fashion to my calls and messages to him. He was always direct and forthright, never sugar coating anything, or trying to lead me to believe anything unrealistic, but also maintained a positive and upbeat manner regarding things at the same time. Also, he was very sympathetic, he reached out and expressed understanding as a father himself. While this isn’t my first divorce, I thought that was a nice thing for him to do, and I greatly appreciated it.”
“Dan was great! He was factual, direct and to the point. He told me what needed to be done and did it. Everything went very smoothly. It was a great experience considering the circumstances.”
“Dan did help me prevent me from making some dumb decisions, he also made some smart decisions for me that I was not really aware of what they were until after the fact, I feel he really looks out for me as a client.”
“Dan was great, everything went smoothly. It was a pleasure working with him!”
“He was always available after hours. He went above and beyond my expectations.”