Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Georgia had to say about their experience of being represented by a Cordell & Cordell attorney.
“[My attorney] has been wonderful. I know that she has all of my best interests at heart and always gives me good, sound advice. I am very thankful she is working on my case.”
“Kevin Mammola is very diligent and professional. I have enjoyed working with him so far; he is very personable. He makes me feel like I am more than just a client as he shows genuine concern for me. Kevin is a good guy.”
“Outstanding − 100 percent. You can use a lot of adjectives, but it was top-notch professionalism at its best.”
“[My attorney] is excellent; she is insightful and knowledgeable in her craft. She takes your opinion and emotions into consideration when acting on your case. [My attorney] is a bulldog; she is very aggressive in getting what she wants to get for you but will pull back if you need her to.”
“[My attorney] was fantastic and worth every penny. She could turn it on and turn it off when needed; she was a tiger. [My attorney] knew how to relate to me. She was sensitive to the situation but got right to the point.”
“So far, I have been very happy with the results and expertise applied to my case. I’m very impressed at this point.”
“Kevin Mammola has done a great job. He is working with me on my case and seems to be doing well so far. He has been straightforward and blunt with expectations.”
“So far, [my attorney] is making a hard process easier and is making me feel more comfortable with the situation. She has helped to boost my morale a bit during this difficult time.”
“[My attorney] was very understanding of my situation. She was wonderful from the first five minutes of meeting her and put me at ease the moment I sat in the chair. If legal services are needed in the future, you are the firm for me. I will refer you to all of my family and friends.”
“[My attorney’s] level of attention and detail was excellent and appreciated. This was a trying time, and [my attorney] was a lucky catch; I would not have found this level of service elsewhere. [My attorney] takes the time to listen, explain, and care. I never felt that I was just another case. [My attorney] is an exceptional type of attorney. My experience was phenomenal …”
“You all were professional and efficient. I felt I was in capable and competent hands.”
“Everyone was very professional and helpful. Communication was really good. They were able to make a good experience from a bad situation.”