Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 95 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Georgia had to say about their experience of being represented by a Cordell & Cordell attorney.
"[My attorney] is an excellent communicator! She is professional and personable at the same time. [My attorney] has been great."
"I am very comfortable and confident. [My attorney] is keeping me up to date every step of the way and answers all of my questions. Everyone is professional and friendly."
|"He did everything I asked and kept me updated as needed. Nicholas was just an overall great guy to have in my corner."|
|"[My attorney] was very patient through the process. [He] had a very good handle on how the system works. He spends time to educate his clients know about the system and is quick to let them know when it's not performing at it's absolute best. I had a good understanding as to what was to be expected."|
"Diona has an excellent attention to detail and is very knowledgeable. She always keeps me well informed on what is happening in my case. I am very happy to be working with her."