Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 95 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Florida had to say about their experience of being represented by a Cordell & Cordell attorney.
|"Amanda is very professional. She knows what she needs to do and communicates in a very positive way. This was my second time utilizing her services and I will be back again in the future, should the need arise."|
|"Amber and the firm have been great and I have absolutely no complaints. Amber goes above and beyond. She usually responds to me within minutes. She understands me and helps me to feel better about the case when she can see that I'm emotional about it or struggling with it."|
|"Amber has been phenomenal. She has really put my mind at ease. She has even answered some emails from me on a weekend before. She is very confident and is a great attorney."|
|"Amber is exceptionally responsive to any messages or emails. I have been very impressed with Amber. She really goes above and beyond."|
"She did a great job. He discussions with me, especially when we are with the OC have been awesome. She is an overall genuine person."
"I find it refreshing and calming that I can be honest and forthright and receive no off-color comments from anyone at Cordell. No one ever knows how these things will end up, but I feel somewhat relieved that I've chosen a great group to represent me throughout these proceedings."
|"I appreciated Ms. Albano working with me under some difficult circumstances at times. She was very professional and helpful. Everyone seemed very competent to the task; very professional. Your website and links to helpful tips and articles for men going thru divorce were very helpful."|