Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Florida had to say about their experience of being represented by a Cordell & Cordell attorney.
“Amanda is very professional. She knows what she needs to do and communicates in a very positive way. This was my second time utilizing her services and I will be back again in the future, should the need arise.”
“Amanda did a great job. She did the best with what she was up against. I am very pleased with the service. I would hope I wouldn’t have to, but if I needed legal services again, I would come back to you guys.”
“Amber and the firm have been great and I have absolutely no complaints. Amber goes above and beyond. She usually responds to me within minutes. She understands me and helps me to feel better about the case when she can see that I’m emotional about it or struggling with it.”
“Amber has been phenomenal. She has really put my mind at ease. She has even answered some emails from me on a weekend before. She is very confident and is a great attorney.”
“Amber is exceptionally responsive to any messages or emails. I have been very impressed with Amber. She really goes above and beyond.”
“[My attorney] is the absolute best; he is the epitome of professional. … He is personable and made me feel comfortable throughout the process. I would recommend Cordell & Cordell in a heartbeat.”
“Lisa Karges was great and awesome. She took care of everything.”
“Everything was great. Lisa Karges was very responsive and returned my calls expeditiously. She was helpful and gave great legal counsel.”
“If I had a friend or relative going through something like this, I would definitely recommend Cordell & Cordell. They have exceeded my expectations. Everything was done in a timely manner, and I would change very little; they did great.”
“My entire world has been upside-down and the situation had me scared. [My attorney] brought me calm and confidence with his knowledge and compassion. He has made all of the difference.”
“Cordell & Cordell was the appropriate selection for me when it came to my divorce case. The first moments of meeting [my attorney] in my consultation, it was made clear how Cordell & Cordell were going to handle my expectations as well as their expectation of me. Lisa Karges was a continuous professional representative of my case. I never had to deal with attorneys prior to this, so clearly I was entering uncharted waters. Lisa was regimented, ethical and very effective in meetings between her and I as well as opposing counsel. This is understandably a tough business to be in, and Lisa makes a big difference in people’s lives. It was nice to see the hard work and honest attitude that was displayed, especially with a life-changing event. The same can be said for … the paralegal on my case. When I had questions, straightforward answers were responded to in a timely manner by either Lisa or [my [paralegal]. Communication was imperative on all our accounts, and everyone is expected to put in work. I was pleased [with] how my case was handled, as well as the outcome.”
“Lisa is great. She is very professional and knowledgeable. From the first time I met with Lisa, I know I wanted to work with her. She knew what she was doing and seemed to have an idea of where she wanted to go with my case.”
“Every time I call, they know exactly who I am. I can tell they are paying attention to my case. Both Lisa and [the paralegal] are very responsive and are great at getting back to me. …”
“I appreciated Ms. Albano working with me under some difficult circumstances at times. She was very professional and helpful. Everyone seemed very competent to the task; very professional. Your website and links to helpful tips and articles for men going thru divorce were very helpful.”
“[My attorney] was very prompt in responding to my calls and emails. [She] understood my situation, which was nice. I felt she represented me in a very fair manner.”
“Stacey showed me she was very invested in the best possible outcome for myself and my children. I was well taken care of and always received quick responses to any questions I had in between appointments. Great advice was given and explanations provided that prevented me from making mistakes and helped to dispel misconceptions I had regarding the entire process.”