Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Connecticut had to say about their experience of being represented by a Cordell & Cordell attorney.
“Nicole and Allison are great. I also really love the feature on your website to be able to view the billing.”
“Nicole and Allison have been excellent on keeping me updated regularly and making sure all of my concerns are addressed. The entire experience has been above and beyond expectations so far.”
“Nicole has been very good about everything! She excellent with communication. Nicole seems very interested and proactive on my case. She’s up on everything she needs to be. This has been everything that I hoped it would be. This is the reason I chose Cordell & Cordell.”
“[Phyllis] was knowledgeable, personable, and honest. Her immediate attention and contact with us was impressive. She is a quality attorney. Phyllis M. was extraordinary. She is absolutely a star among attorneys!”
“Alix and her assistant, Allison were extremely professional, sympathetic, and punctual. Exceptional service to my case.”