Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Colorado had to say about their experience of being represented by a Cordell & Cordell attorney.
“I would highly recommend Cordell & Cordell and especially [my attorney]. He was an awesome attorney but also very personable. He is knowledgeable and would take the time to explain things to me. He was amazing at mediation; he kept calm, confident and cool. [My attorney] is a great attorney.”
“I have nothing but good things to say about [my attorney] and her assistant. They are absolutely wonderful.”
“The level of organization of the office was top-notch. They always were on top of things and kept me updated. [My attorney] did a great job.”
“I really feel that Cordell & Cordell did everything I asked of them. [My attorney] is a wonderful litigator. If I ever need help again, I will definitely rehire her and the firm.”
“I was very satisfied throughout. Every one of the attorneys I worked with took the time to get to know my case. They treated me well. I’m just very happy with my representation.”
“Ross keeps me informed about the progress of my case regularly and in a timely manner. He has diligently described the steps the case will go through and answers all my questions.”
“I want to tell Ijeoma thank you. She did great, and I really appreciate her hard work. I don’t think it could have gone better.”