Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 95 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Colorado had to say about their experience of being represented by a Cordell & Cordell attorney.
|"Ross keeps me informed about the progress of my case regularly and in a timely manner. He has diligently described the steps the case will go through and answers all my questions."|
|"[Michael] kept me really well informed and put things in for me and made sure everything was done right. He really took care of things. I would definitely go back to him and the firm if I ever needed help again."|