Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from California had to say about their experience of being represented by a Cordell & Cordell attorney.
“[My attorney] has been really attentive and I’ve been very pleased with him. He is very explanatory of what is going on and has good follow-though with everything. [My attorney] has been awesome so far.”
“[My attorney] always make me at ease , she up front and she doesn’t say the the things that she think I want to hear, she gives me all the scenarios of what could be or what may not be.”
“I am very happy with the services I received. The Sacramento office did a great job. I told them I will be back if I need help again. I have already recommended members of my family and others to Cordell & Cordell.”
“[My attorney] is very knowledgeable and stays steady on the case. He stays true to the client and what you’re looking for. [He] gives possible avenues to pursue and reviews possible scenarios with you. Overall, he does a good job.”
“[My attorney] has been great. and very informative. He also explains things in a way that is easy to understand.”
“The time that [my attorney] has spent explaining things to me and his level of communication has gone above and beyond.”
“He has been great. As far as doing what he can to get my son, due to parental alienation, I appreciate his work.”
“My lawyer contacts me and let’s me know everything going on. I’m extremely satisfied with the service she has been giving me. … She has been nothing but helpful and caring, and I know my son and [I] will know each other now because of everything Rosario is doing for me.”
“Athena is a true professional that actually cared about my case. I couldn’t have asked for a better experience during a difficult time.”
“She was just very good. She was very informative and when I went to court with her once, she was very organized at court and I appreciated that. There were some questions regarding dates and Athena was able to go directly to a tab in her binder and find the information that was needed. I was very impressed with that. Also, the paralegal, Nellie was Terrific. I want to make sure that she gets credit also.”
”Cassandra is amazing! She relieves so much of my stress during this crazy time in our life. I know I can always count on her.”
“[My attorney] is a good attorney. I truly feel that she is fighting for me.”
“It was great working with [my attorney]. His suggestions and everything he gave for me and my case were wonderful. [My attorney] got done exactly what needed to be done.”
“She explained things and all his questions were answered well. The communication was really good.”
“She is very responsive. She has her game going, she doesn’t waste time. She gets to the point and that’s all I wanted. Very professional. This is all I wanted from the beginning and she has greatly produced this.”