Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Arizona had to say about their experience of being represented by a Cordell & Cordell attorney.
“I feel that my case is kept up to date and that my attorney seems to really care about me, as a client.”
“Alexus is really good at what she does. The attorney I had prior did not do as I asked, did not offer advice and left me in a bad way. Alexus has listened and represents me well.”
“I am so glad that I have found Cordell & Cordell for my representation. They have exceeded my expectations. I am more than satisfied with the services that I have received.”
“Laura’s consideration for my position is outstanding and makes me feel more than just a customer. A true professional on all levels.”
“[My attorney] has really helped me. This process is an uncharted territory, and there are a lot of unknowns. She has been great at clearing things up and helping my understanding. I always feel that she is looking out for my best interests. She’s fabulous.”
“[My attorney] was very responsive. Anytime I had a question, she was immediately in contact with me.”
“Alexus is a pleasure to work with. She answers all my questions and I’m not left worried or feeling like I’m in the dark. “
“Alexus is very knowledgeable, prompt and courteous. She was very good at keeping me updated. Goals were clearly communicated and performed.”
“I feel Alexus has my best interest in mind. She is very informative when I have questions and always responds promptly when I call or email.”
“Chris was very understanding of my situation financially. It was almost like he did the best he could given the circumstance. He had compassion for me and my situation.”
“Christopher is very professional and it really seems like he has his ducks in a row and is handling things spot on. I am very pleased with everything.”
“Christopher updates me very quickly and provides excellent advise. Even I don’t get results as I want, he did a great job. Thank you and your firm. Thank you for your employees, all are great.”
“Laura was amazing. She was always responsive and answered all of my questions.”
“Laura has been great through this whole process. She knows how to fight for me get me where I need to be. She is amazing.”
“Exceptional Performance. Research was extensive and thorough, court room presence was confident, and professional. She extracted all of the pertinent information from me, during my testimony. She was able to cause the opposition to show herself very unfavorably.”