Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys. Here are what actual clients from Alabama had to say about their experience of being represented by a Cordell & Cordell attorney.
“David provides great advise and help. Could not be any happier. Would use him again.”
”I had a low expectation from attorneys in general prior to this experience. Mr. Thomas did an excellent job. I wish more lawyers performed with the integrity that he did. Mr. Thomas took ownership of my case and drove it to completion. He was on top of it throughout the setbacks and followed up with me. I am very happy with the work he did and would recommend him to anyone I know. It was very hard for me to find a solid divorce attorney, and I believe the Judges in Birmingham were not on the level as well. I think Mr. Thomas saw some of this and was able to push through it. I went through 3 attorneys during my divorce, and none of them fought for my case like David did. He told me what he would do and he did what he said. I would recommend him to anyone and especially men.”