Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent over 32,000 clients while maintaining a 91 percent satisfaction rate based on client-completed surveys. Here are what actual clients from Wisconsin had to say about their experience of being represented by a Cordell & Cordell attorney.
“Erica was great to work with and extremely resourceful. I found her to be very professional and prompt in returning my phone calls. If I may add, she is a huge asset to Cordell &Cordell. Also, the feature that allowed me to log into my account and review all the updated notes and billing was very beneficial to me. Great feature!”
“Very happy with Erica. She is very professional and has done a great job for me with my case.”
“Erica was great. I enjoyed working with her, even though it was a bad time in my life. She made it palatable and reasonable. The consultants were fantastic!!!”
“Anne really makes me feel comfortable and doesn’t overwhelm me. She has a way of bringing things to my level. I have been very happy so far.”
“Anne is very professional. She genuinely cares about my case and how I feel. Overall, she is a delight to work with.”
“I thought Erica did an excellent job … I’ve recommended [her] to other people already. The hospitality was great. I felt I was the number one priority when in the office or on the phone.”
“[My attorney] did a great job! I was very happy with the outcome, communication and felt she was on my side.”
“I think you guys are very professional. I do not have a lot of experience with attorneys or the legal field, but from what I can see, everything seems top-notch. I enjoy having that on my side.”