Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent over 32,000 clients while maintaining a 91 percent satisfaction rate based on client-completed surveys. Here are what actual clients from Utah had to say about their experience of being represented by a Cordell & Cordell attorney.
“Everything went great. Doug Anderson went the extra mile and would bend over backwards to accommodate me, even with paperwork. I had an issue with my computer, [and] Doug dropped what he was doing and met me in the office to help. He always kept me in the loop. He is a great person. I am really pleased with everything he did for me.”
“[My attorney] did a great job exploring different options to help me come to an acceptable agreement for my divorce. He was great because I was probably being overly generous and not protecting myself. … He did a great job looking out for my best interest, even if I wasn’t. Cordell & Cordell was simple to work with. It was easy to get a hold of [my attorney], and I’m happy with my results.”
“[My attorney] had his stuff in the same sack. He was prepared and gave good advice. Everything he sent to opposing counsel was backed with case law and was very professional in his choice of words. …”
“I would recommend Doug Anderson to anyone. I appreciate his help and hard work getting me my rightful time with my son in a very professional manner and for being always available for advice or even just to vent a little.”
“Doug Anderson went above and beyond in every way!!! Doug not only made time to respond to every question, he had all the answers off the top of his head. It seemed that there wasn’t anything that he didn’t know! Doug is a true master of his trade! The confidence that I had in Doug made me and my wife feel at ease during the very stressful times in our case. I strongly feel Doug is the main reason why we had such a great outcome in our case. If there is any one who needs help with their rights in regards to divorce, I will be STRONGLY recommending Doug.”
“There has been many days that [my attorney] has devoted almost his whole day to help my case before court and to respond to the other party. I am very pleased with him.”
“Give [my attorney] an A+ across the board. He is why I came back to the firm. [My attorney] is great. On a scale from 1-10, he’s an 11. …”
“I would definitely recommend the firm. [My attorney] was upfront and guided me through everything I needed to know.”
“I enjoyed working with [my attorney]. He is knowledgeable, professional and good to work with. I’ve worked with [my attorney] before and would use him again if needed.”