Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.

Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.

The continuing effort of Cordell & Cordell to put clients first has led the firm to represent over 32,000 clients while maintaining a 91 percent satisfaction rate based on client-completed surveys. Here are what actual clients from Texas had to say about their experience of being represented by a Cordell & Cordell attorney.

Cordell Cordell Reviews — Austin


4/5

“Cassandra is very good and punctual. She is very nice and helps me out. She’s been excellent. She’s very understanding of my situation. I recommend Cordell & Cordell for services. Their services are top-notch.”

5/5

“Cassandra has been doing a very good job! She always gets right back to me and gives me updates every week. She always goes out of her way to make sure I know and understand what’s going on. She will even take the time to break things down for me. She goes out of her way to send me follow-up notes after each status update to make sure I understand it without all of the legal terminology. She’s been doing great! I have never had to deal with an attorney before. For this being my first time, she’s really helped keep the stress level down. Cassandra has protected me and my rights and has fought for me. She’s really gone out of her way to take care of me. Cassandra has made this much easier than I’d expected.”

5/5

“They fought tooth and nail for me.  When I went in I had expectations of what I wanted, and when it was done I got more.  She really had my best interest in mind.  I would have been up a creek without a paddle without Cordell & Cordell.”

5/5

“So very happy with her. She’s looking out for me and my daughter. Our only obstacle is me. I should’ve listened to her earlier in the case.”

Cordell Cordell Reviews — Dallas


5/5

“Tomekia is all over it. I feel like I am her only client. Tomekia’s [paralegal] is great too and very thorough. The two of them together make a great team. So far this has been a great experience. Tomekia is aggressive and very experienced.”

5/5

“Julianne was confident, friendly, kind, knowledgeable and did a great job. I’m very appreciative of all her hard work.”

5/5

“I don’t have enough good things to say about [my attorney]. I could go on for hours. She has been fantastic and is great to work with. She is honest, down to earth and she tells it like it is. There are no smoke and mirrors with [my attorney].”

5/5

“I want to thank Julianne so much. Julianne was nice to deal with, and everyone seemed to be sincere and really wanted to help.”

5/5

“Three things stand out about [my attorney]: 1) [She] is ‘Client-friendly,’ she puts my needs and what I want first and foremost;  2) [She] genuinely cares about me and my case; and  3) [She] makes things happen”

5/5

“I have another gentleman here at work who will be going to through a divorce, and I have already given him your business card. I work in a high-volume business where word-of-mouth and reputation are important. I am beginning to spread the word!”

5/5

“I wanted a professional attorney, and I got that.  As time went on, it became more personal; I ended up becoming friends with my attorney. Tomekia has that personal touch.”

5/5

“Tomekia was awesome across the board. She was one of the few attorneys who would push back when needed. She kept things realistic and kept things at an even keel. The representation was excellent, and I wish more businesses would model this approach.”

Cordell Cordell Reviews — Fort Worth


5/5

“[My attorney] was great. She communicated very well and made sure to do her research if she did not know the answer to a question. I would definitely recommend Cordell & Cordell. All of my transactions were very easy, and the email communication helped a lot. Everyone from [my attorney] down to the receptionist were great.”

5/5

“[My attorney] developed a plan of attack and stuck to it. She was willing to think outside the box. She had a great understanding that morality and character mean a lot to me. I have already recommended Cordell & Cordell.”

5/5

“I am very happy with [my attorney]. She is very conscientious of my budget. She is very good at what she does.”

4/5

“You live up to your advertising. I feel Cordell & Cordell will be completely successful with helping me get what I need for my child.”

5/5

“[My attorney] went above and beyond every time to compensate for opposing counsel’s failures. To say [my attorney] was anything outside of amazing would be wrong. She was great! She kept in contact and always answered my questions, no matter what it was. I couldn’t have asked for better.”

5/5

“[My attorney] is doing great so far. I get a status update on what we have discussed every time. She keeps me up to date on my case. [My attorney] is very prompt with returning my calls and emails.”

4/5

“Heather is doing great. I really don’t have any complaints so far. She’ll always go back and forth with me until I understand or until I have all the answers I was looking for.”

5/5

“Well, I have had a great experience with Heather so far! She is very professional, and she’s very personable. She is easy to talk to and always answers my questions. These are very difficult times, but she is making things a little easier to deal with.”

5/5

“I was very satisfied with [my attorney]. This was actually the second time I’ve used her. She is always very professional and gives great advice.”

5/5

“[My attorney] always contacts me, even if it’s after 5 p.m. She has been awesome. [My attorney] has been great and has taken the time to clarify things no matter what time it may be. It is great to know she is on my side.”

5/5

“The communication has been good and they have been very patient. I felt good about the job done and the outcome. Dena put in a lot of effort to address what needed to be done. I am very satisfied.”

Cordell Cordell Reviews — Houston


5/5

“Jane is very good. She is compassionate, empathetic and funny, which is nice. I really like her a lot.”

5/5

“Aaron is phenomenal! I can’t wait to see him make partner. He is truly fabulous, and I love him. He made the opposing counsel stutter in court! Aaron deserves a raise!”

4/5

“I want to tell Ijeoma thank you. She did great, and I really appreciate her hard work. I don’t think it could have gone better.”

5/5

“I am 100 percent confident, and I thank God for Nida. There is no one else I would want. I can guarantee Nida will make sure to get something done on this case. All of the employees have been really good. Bryan didn’t blow any smoke and gave great advice when I first came in. There is no one else I would want. You do what you say you will do. I give the firm the highest ratings and thank God for you every day. God forbid I have family or friends that ever have to go through this, but I would definitely recommend Cordell & Cordell.”

5/5

“Nida has done a great job. I have left the case in her hands. She makes sure to give me the pros and cons in order to make a decision. I feel she has done really well.”

4/5

“Mysti is doing great. She is a straight shooter with me, and I really like that about her.”

4/5

“I can’t complain about Aaron. He has worked diligently on my case. Aaron always keeps me updated.”

5/5

“… If I ask a question that she doesn’t know the answer to, she makes sure to get back to me right away. I am confident in Ms. Ugeozi and very comfortable with her.”

5/5

“Aaron is an excellent attorney. Aaron is working hard on my case, and I am proud that he is representing me. Aaron spends time getting to know me and my circumstances.”

5/5

“With Jane, I felt like it was more than just an attorney-client relationship. Jane made me feel as though she really cared about me and my particular case. I made the right choice in picking Cordell & Cordell.”

5/5

“Jane is really, really down-to-earth [and] very easy to talk to. Jane is quite fun … to be around and fun to work with. Working with Jane has made this otherwise hard experience a little easier.”

5/5

“Jane is doing a great and a fantastic job. The one thing that stands out most is that Jane has a quick response to my questions.”

5/5

“She did a great job. She stayed professional and was always very helpful. I have to say excellent work.”

5/5

“I have been highly impressed with Mysti’s professionalism. I’m impressed with [my paralegal] too, and the other staff in the office. Everyone is very positive and likable.”

“Cordell & Cordell is lucky to have Aaron Pickelner on their staff.  Aaron would return my calls the same day, even at 9 o’clock at night.  He knew what battles to fight and pursue in my best interest.  He is tenacious, represents himself well, and [is] very easy to talk to.  You don’t feel intimidated [into] saying the right things.  I am very happy with services. I have referred the firm to a friend.”

5/5

“I used Aaron for my divorce, and he did a phenomenal job. This is a second separate matter that is related, and he is just doing an excellent job again. Aaron is a fantastic attorney, and I couldn’t recommend him enough.”

5/5

“Mysti has been great. She does what needs to be done without being aggressive. She is calm. I would definitely recommend Cordell & Cordell, especially Mysti.”

Cordell Cordell Reviews — San Antonio


5/5

“Rachel is very caring and concerned with my case. She is very helpful to me. She is very informative and thorough.”

5/5

“Maribel is really good and very personable. She’s very professional, caring and understanding. She’s good at preparation and has done a really good job. I’m thankful that I picked her. She really does a good job.”

5/5

“Ashley is great to work with. She’s very easy going and very personable. Ashley answered all of my questions and is a good attorney to have on staff. She is an excellent attorney and is a great asset for the firm. Joe Cordell really strives for great customer service. I’m glad customer service reaches out to me. Joe is doing a great job with the marketing and customer service teams.”

5/5

“Rachel’s been great. She makes sure I’m fully aware of everything. Rachel completely answers all my questions. Although I’m not the easiest client to work with, she’s been doing great. She does a great job of helping me understand everything by using layman’s terms for my case.”

5/5

“Rachel is very good at communication. She’s doing exactly what I wanted her to do. Rachel is giving my wife and I a chance to work things out without mediation. Things are going very well. I’ve already referred someone to the firm. Everything is going well, and Rachel is excellent at communicating with me. Everything is going fabulous.”

5/5

“Everything’s going fine. I like the way [my attorney] is handling things, and her response has been great. I’ve been real pleased to date. I’m very pleased with the process. My experience has been everything I thought it would be and very professional.”

5/5

“Everything was good. Rachel was very professional, very good counsel and she was passionate about my case.”

5/5

“I’ve used Amanda a few times before. She’s absolutely fantastic, and anytime I need anything, I will use her. As well as anytime I need her in the future.”

Cordell Cordell Reviews — The Woodlands


5/5

“I had the utmost confidence in [my attorney] and the firm. When I first came to the office, I was a mess. … [The law office administrator] came out and gave me a hug and made me feel so much better. Cordell & Cordell is all about dads, so it was a no-brainer to choose them. They are a great support system.”