Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent over 32,000 clients while maintaining a 91 percent satisfaction rate based on client-completed surveys. Here are what actual clients from Tennessee had to say about their experience of being represented by a Cordell & Cordell attorney.
“This is all new territory to me. Any time I get anxiety about how things might go or what might happen, I call [my attorney]. When I get her response, I feel much better about how things might turn out. It’s kind of like exploratory surgery; you worry and worry, but it gets fixed and things are okay then.”
“I was very pleased with the firm in general; the professionalism, timeliness and wrapping my case up in a timely manner. It was a good experience.”
“[My attorney] was very good, very nice and very professional. I enjoyed working with [my attorney]. The Memphis office was great!”
“Whitney is very professional and very helpful. She is very good at giving explanations. Whitney laid out different scenarios to help. She’s very comfortable to talk to.”
“[My attorney] is easy to talk to, personable and always had time for me. I never feel like an inconvenience. I also appreciate her strategizing process, and I feel like we are on the same page.”
“She did a great job. [She] took a bad situation and made something better out of it. Kim was very professional and was an advocate for me. She was great.”
“I’m pretty well satisfied, and things are moving along. She’s a diligent lawyer, and she is good at keeping me on track. She’s very good and knowledgeable.”
“… Kim is a terrific person. I have a Ph.D. in Public Law and spent my life as an educator. I know quality when I see it, and she is superb. I did a lot of online research, and I like that Cordell & Cordell specializes in men’s rights. I think it’s an incredible idea as historically men have had a disadvantage in family law. It was everything I could have hoped for and more. Kim was more than confident, very personable and tough — even on me when I needed it. The legal system has not caught up with the social condition, which continues to change. I am very pleased with Cordell & Cordell, and I jumped at the opportunity to work with Cordell & Cordell again. Originally, I briefly met with a gentleman in the Houston office, and he gave me great advice in the beginning. After moving, my wife and I decided to get a divorce; I went back to Cordell. Cordell & Cordell has a fantastic concept. ”