Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.

Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.

The continuing effort of Cordell & Cordell to put clients first has led the firm to represent tens of thousands of clients while currently maintaining a 95 percent attorney satisfaction rate. This rating is based on clients’ satisfaction of their legal representation by Cordell & Cordell. Here are what actual clients from Tennessee had to say about their experience of being represented by a Cordell & Cordell attorney.

Cordell & Cordell Reviews — Chattanooga


5/5
… [My attorney] made sure that what I wanted done was addressed and made my case go by quickly and as smooth as possible given the circumstances. [My attorney] was always available to talk to me, and I appreciated that.”
5/5
​"[My attorney] was great. It was my first time working with a lawyer, and she really made me feel comfortable. She made sure all of my questions were answered and always got right back to me."
5/5

"​Everything was done with much attention to detail and to my complete satisfaction. Kellan was always available to answer any questions or concerns. I was completely satisfied.​"

Cordell & Cordell Reviews — Franklin


5/5
“This is all new territory to me. Any time I get anxiety about how things might go or what might happen, I call [my attorney]. When I get her response, I feel much better about how things might turn out. It's kind of like exploratory surgery; you worry and worry, but it gets fixed and things are okay then.”
5/5
"[My attorney] did a phenomenal job. Everything was taken care with upmost importance and my attorney did a phenomenal job!"
5/5
"I am impressed so far with [my attorney], although we have not won our case yet. This past week ,we got in front of a judge, and [my attorney] did an excellent job. She had a mastery of the subject matter, and on a scale of 1 to 10, I give her a 10 on professionalism, her appearance, her demeanor, and control over the courtroom.  I am proud to have her as my attorney.​"

Cordell & Cordell Reviews — Gallatin


5/5
"​Ryan is doing great, I have had no problems. He keeps me updated and clears up a lot for me as far as legal terminology and everything since this is all new to me. He does a really great job."

Cordell & Cordell Reviews — Knoxville


5/5
"Cordell & Cordell has a great thing going.  It has been a positive influence on my life.  [My attorney] was fantastic from start to finish and really is there to work for parents that have been treated unfairly!"
5/5
"​Emily has been very professional. She did her research well . Listened to my points and has clarified what questions I've had.​"
5/5
"​Emily is on top of it. She is fantastic!"
5/5
"​Emily is very professional. Emily knows what she is doing and I was very impressed by her legal skills and knowledge.  She is a superstar."
5/5

"Emily was the consummate professional and treated me very well, respected my time and financial condition. I was very pleased with Cordell and Cordell. I had heard a lot of good things, and I believe the firm lived up to those good remarks."

Cordell & Cordell Reviews — Memphis


5/5
“I was very pleased with the firm in general; the professionalism, timeliness and wrapping my case up in a timely manner. It was a good experience.”
5/5
“[My attorney] was very good, very nice and very professional. I enjoyed working with [my attorney]. The Memphis office was great!”
4/5
“[My attorney] is very professional and very helpful. She is very good at giving explanations. [My attorney] laid out different scenarios to help. She’s very comfortable to talk to.”
5/5
"[My attorney] is easy to talk to, personable and always had time for me. I never feel like an inconvenience. I also appreciate her strategizing process, and I feel like we are on the same page."
5/5
"[My attorney's] very easy to talk to with straight forward answers. I went with you guys because of the commercials, you're there to help men."
5/5

"​I believe that Eiko C Harris has been representing and keeping me well informed on my matters. She has been awesome about getting me to know my rights, knowing what to expect, and how to recognize things to look out for. I am very impressed with her professionalism and the handling of my matters in a timely manner. I am glad that she is representing me."

Cordell & Cordell Reviews — Murfreesboro


5/5
"[My attorney] was outstanding and thorough with the entire case. Always took care of all details and was fantastic at mediation. If it were not for her skill, knowledge and ability, I don't believe the outcome would have been so balanced and fair."
5/5
"I felt [my attorney's] communication and advice was outstanding. She had my best interest at heart. I have already referred her to a friend who has retained with her as well​."

Cordell & Cordell Reviews — Nashville


5/5
“She did a great job. [She] took a bad situation and made something better out of it. [My attorney] was very professional and was an advocate for me. She was great.”
5/5
“I’m pretty well satisfied, and things are moving along. She’s a diligent lawyer, and she is good at keeping me on track. She’s very good and knowledgeable.”
5/5
“… [My attorney] is a terrific person. I have a Ph.D. in Public Law and spent my life as an educator. I know quality when I see it, and she is superb. I did a lot of online research, and I like that Cordell & Cordell specializes in men’s rights. I think it’s an incredible idea as historically men have had a disadvantage in family law. It was everything I could have hoped for and more. [My attorney] was more than confident, very personable and tough — even on me when I needed it. The legal system has not caught up with the social condition, which continues to change. I am very pleased with Cordell & Cordell, and I jumped at the opportunity to work with Cordell & Cordell again. Originally, I briefly met with a gentleman in the Houston office, and he gave me great advice in the beginning. After moving, my wife and I decided to get a divorce; I went back to Cordell. Cordell & Cordell has a fantastic concept. ”
5/5
"​Ryan is awesome, great person to work with!"
5/5
"You all did a fantastic job on my case.I can't say enough good things about you all."
5/5
"​Trey is very prompt about responding to my questions via email. He is very professional and matter-of-fact in his approach to my case. I feel he is representing me well and has my best interest in mind at all times. I am very pleased with the overall professionalism and knowledge of Trey and the Cordell firm."
5/5
"​Very pleased with communication process, especially with web site portal, and the transparency of billing."
5/5
"He gave me great advice when it came to handling situations with the mother of my child. he handled the case promptly and thoroughly.​
5/5
"I want to say thank you to [my attorney]. She is awesome. Everything I expressed to [my attorney] , she was able to put into words. She didn't overinterpret or underinterpret anything I said. I could not be more appreciative of how comfortable she made me feel during this process. She knew what I wanted to do, and that is what we did."
5/5
​"[My attorney] is doing a great job, and I am very happy that I am on a team with him."
Show More