Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent over 32,000 clients while maintaining a 91 percent satisfaction rate based on client-completed surveys. Here are what actual clients from Oklahoma had to say about their experience of being represented by a Cordell & Cordell attorney.
“She’s understanding and has been outstanding during the whole process. We just finished my case. … Kristy gave me options for my case. She did really great!”
“Couldn’t be happier. She’s the best one I’ve had. Although it’s a tough situation. She’s easy to get a hold of when I need her. She helps me through. She’s great.”
“She’s great and timely with her responses. Kate even responded with the issues I had late on a Friday. She showed concern with my case.”
“[My attorney] was awesome, and everyone was incredibly professional. It would not be possible for Cordell & Cordell to have done a better job handling this case. 10 stars, A+, A+, A+. ”
“Ron gives me tough love when I need it. That’s helped me exponentially. Sometimes you need to hear things that you may not want to hear. He’s been great. … He was extremely well prepared. He went above and beyond and went the extra mile.”
“[My attorney] is awesome! I can’t say enough good about him. He listens to everything you have to say and doesn’t put words in your mouth. The Tulsa office is doing a great job; everyone is nice, and they keep me up to date.”