Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent over 32,000 clients while maintaining a 91 percent satisfaction rate based on client-completed surveys. Here are what actual clients from Ohio had to say about their experience of being represented by a Cordell & Cordell attorney.
“I would highly recommend Cordell & Cordell. My attorney was extremely professional and extremely caring. [My attorney] put my needs in the forefront in all conversations and dealings with [the] court system. I wish I would have gone with Cordell & Cordell originally. …”
“Marcie seemed genuinely concerned at all times and truly wanted to help me as much as she could. I made a great choice with Cordell & Cordell and with Marcie. Thank you.”
“I would absolutely recommend Cordell & Cordell. I’ve seen Joe on TV and heard him on the radio. The system is broken and this is something that we definitely need. I’m so glad you guys came to Cincinnati. I know [my attorney] will keep doing a great job.”
“I first went with you all because I liked how Mr. Cordell sounds on his commercials. Mr. Cordell sounded so sincere. I am glad I made that choice. … [My attorney] was amazing. Dorothy told me in our initial that [my attorney] would be a good fit, and Dorothy was spot on. I am glad Dorothy chose [my attorney] to represent me. She is a great strategist. I am just very happy that she was chosen to be my lawyer.”
“[My attorney] has been absolutely fantastic throughout the entire process. One thing that stands out is that [my attorney] has been really caring about my well-being this whole time. I think that is very cool.”
“Dorothy has been very knowledgeable in giving me options. She is doing a super job. I appreciate her knowledge and her candor. She is very impressive.”
“[My attorney] did a great job. He was very informative on his end to keep in contact with me. [My attorney] was extremely knowledgeable and easy to talk to. He dumbed things down so I could understand the whole legal process and the system.”
“I have highly recommended Marcie twice since I retained Cordell & Cordell. I was 100 percent satisfied with Cordell & Cordell and with Marcie Patton-Coffman.”
“I really highly regard Melinda and her talent and ability to handle what needed to be handled. I walked away with a very good feeling on the resolution. I was extremely confident in my representation.”
“Cassie is great with communication. Whenever I ask her questions she makes sure to get things going and to make things happen. Sometimes, I panic and over-analyze things, but she does a great job preparing me. I want someone who is sympathetic but will still tear the opposing party apart in court. I’m very optimistic Cassie will make this happen.”
“I appreciate what Cassie is doing. She takes time for me when I call. She doesn’t rush me, but she doesn’t piddle around either. I feel she manages her time well with me. I’m very happy with her.”
“Melinda was upfront with me with what was going to happen … Melinda was always on time. … Melinda is genuine and cared about my case. … The bills came on time. Everyone was genuinely nice to me.”
“Melinda Kaufman is extremely knowledgeable, very hard working and a very good planner. Melinda is also a good strategist. Melinda knows exactly how to get from Point A to Point B. Melinda knows the things in my particular case that need to be addressed. No surprises. It wasn’t as if I was sitting on needles and pins waiting for the ball to drop.”
“Melinda is very informative. I feel that Melinda is an advocate for men, especially in my case. Melinda has given me her legal opinion, but also understands the personal, more human aspects of my case and why I need to do certain things myself to stay safe. I do not have any problems with Melinda whatsoever. I have recommended your law firm to three or four gentlemen in the Columbus, OH area already. I want to point out one other thing — Melinda being a woman is something that I feel is invaluable, as I am up against opposing party (who is a woman) and Melinda must understand opposing party’s psyche. From the beginning, I felt comfortable with Melinda from our first meeting up until this point. I am grateful to have Melinda Kaufman on my case.
“Melinda has been fantastic. Melinda is always available, answers all of my questions that I have had and responded to these inquires promptly. Again, Melinda has been simply fantastic.”
“Melinda has told me what to anticipate and how the legal system would treat me. The care in which things have been handled by Melinda is outstanding. Melinda has not found a need … to put unnecessary emphasis on things other than what is pertinent to my immediate case. With respect to how things are going … Melinda is staying in focus and staying on track. Melinda has done a good job! At this point, the fit between myself and Melinda is a really good one. You need to keep this attorney employed with you all.”
“Melinda is fantastic. She is wonderful. Melinda is one of the most efficient, best attorneys I know. I wish I would have retained the firm two years ago when this all started. …”
“I really like Melinda. I think she has been really excellent so far. I couldn’t be happier. She is doing a great job, and I’m glad I was able to find her. I’m so happy she is representing me in this case. Melinda has been excellent. I feel fortunate as to have found her. When I talked to her, right off the bat I realized she was the one I wanted to represent me.”
“Any time I send Melinda anything, she gets back to me right away. She even calls me when she is technically off work. She’s done awesome. She has done an outstanding job so far. I couldn’t ask for anything more with Melinda. Her communication and level of professionalism are amazing.”
“Cassie has been awesome. Any time I’ve had a question or if something is bugging me, she always gets right back to me. I’m very thankful I got the opportunity to get her as my attorney. I don’t feel like I could be in better hands. She is taking the time to be personal with me and listen to me vent. She is showing that she cares and this isn’t just another case for her. She makes me believe she truly cares about me and it’s not just another case number.”