Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Periodic reviews ensure each attorney is living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent over 32,000 clients while maintaining a 91 percent satisfaction rate based on client-completed surveys. Here are what actual clients from North Carolina had to say about their experience of being represented by a Cordell & Cordell attorney.
… I counted on [my attorney] the whole time, and she came through for me. [My attorney] was always on top of things. She got me what I wanted, and I could not ask for anything more!”
“[My attorney] has been great at what she has done with my case. She is attentive to my needs, she is there for me when I need her to be and leaves me alone when I do not need her to be involved; the perfect relationship!”
“[My attorney and paralegal] were great. They helped me get through this terrible thing in my life. I remember in October of 2013, [my attorney] walked me through a lot of stuff and answered a lot of questions. She gave me personal attention while being professional. That is how [my attorney] handled it in our final hearing. Please tell [my attorney and paralegal] they did not do a good job, they did a GREAT JOB! [My account care representative] in the Accounting Department was good at getting me back my trust balance and always answered all of my questions. Cordell & Cordell has a great team.”
“… Kara Goodman was great — knowledgeable, helpful, caring and actually took an interest in my case.”
“I want you to tell Mr. Joe Cordell that I picked your firm because I could not find any other law firm that could address my case given my circumstances. … I am in Washington and my case is in North Carolina, but you all operate a nationwide firm, so that’s why I chose you. Please tell your folks that there are more men like me out there, especially in the military. Cordell & Cordell has a good reputation in our military.”