Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent over 32,000 clients while maintaining a 91 percent satisfaction rate based on client-completed surveys. Here are what actual clients from New York had to say about their experience of being represented by a Cordell & Cordell attorney.
“Amanda definitely made a bad situation good. It gave me a great deal of comfort. It meant a lot to know that I could trust Amanda and Cordell & Cordell.”
“[My attorney] was amazing. He was upfront, honest and did a lot of work behind the scenes that I did not know about. Everything [my attorney] said came to fruition − he was right on the money. I have recommended Cordell & Cordell to at least 10 people.”
“[My attorney] treats you like a person and not just as a number. He is a really nice guy.”
“If someone is in a critical situation and running risk of losing their rights to their kids and financial security, they should definitely give Cordell & Cordell a call. You get what you pay for … Cordell & Cordell is the way to go.”
“Everything went well from my first meeting with Asa Neff to the conclusion of my case. It went better than I could have anticipated.”
“I would like to tell Rochelle that I appreciate the fact that we could take a difficult situation and keep it straightforward and relatively simple. Rochelle absolutely gives me advice specific to my needs and with my best interest at heart.”