Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent over 32,000 clients while maintaining a 91 percent satisfaction rate based on client-completed surveys. Here are what actual clients from Missouri had to say about their experience of being represented by a Cordell & Cordell attorney.
“I think [my attorney] gave my case the attention it needed. We are not always happy with the outcome, but that is not on her fault.”
“Michelle is a first-class individual. She always had my best interests in mind first and foremost. I am glad I had an opportunity to work with her. This matter is still not over, but she has done everything she could do to this point…”
“[My attorney] keeps me grounded and calms me down. She is really good at getting back to me. She lets me know the best outcome. [My attorney] has done a great job for me. I’m really proud I chose Cordell & Cordell. I’m glad I get to work with her. I feel confident in my case.”
“I could not put into words how great Mr. Backer was for me. I was very pleased with everything he did and the staff did. … Thanks again!”
“Meghan and I would like to thank you and your firm for the handling of our case. We are very pleased with the outcome and couldn’t have hoped for better. You and your staff were very professional and patient with us during this terrible ordeal. Our faith in the justice system has been restored. We are thankful that Cordell & Cordell has such a strong reputation in the field for supporting father’s rights. It was this reputation that brought us to you for help, and it is this reputation that upheld the truth. Thank you for being a part of this organization, Bill. We certainly hope that we never have to call upon another lawyer for family law again, but if we do, I can assure you that you will be the one we call. Thank you again for all your hard work.”
“I personally want to thank [my attorney] for her aggressiveness that we haven’t seen in other firms. Support for advocacy for fathers is great in a state where mothers would normally prevail …”
“I’m happy with her honesty, and she was always upfront with everything. She kept me calm and told me what I needed to know. [My attorney] did a fantastic and excellent job. Overall, this was a good experience for it to be a divorce. I couldn’t have been happier with the choice of the attorney I made.”
“Everything is going pretty good. I think [my attorney] is an awesome lawyer. I really think she is pretty awesome.”
“[My attorney] is very diligent, and it’s been refreshing working with him. He’s a constant professional, and I am very, very happy. I’ve hired two other attorneys and since then [my attorney] has been a breath of fresh air. He’s on top of things.”
“I was very impressed how Mrs. Repaso promptly returned every phone call, email and text message. She always seemed very focused on my case. She seemed to warn me about every pitfall of my choices, and she was aggressive when needed.”
“[My attorney] is very sweet and cares about me and my kids as if they were her own.”
“[My attorney] is everything she is cracked up to be. She is easy to talk to and does her best. I am very pleased.”
“Wil and Brittany, thank you. Words cannot express nor do justice to my gratitude towards you both for the effort in my family’s situation.”
“The attorneys were honest, open and courteous and were aggressive when they needed to be. The firm as a whole was great. I had no issues. It was a good experience and I got a great outcome.”
“Kristin is exactly what you all put out there in terms of a model attorney. She was great with communication and expectations. I really appreciated having her as my partner through this process.”
“[Will is] a prompt communicator, sensitive to my circumstances, willing to educate me on the law, honest about the challenges ahead and willing to listen. Also, it probably helps that you have a support staff that can handle the administrative matters so that you’re free to focus on us making progress. Finally, while I have no idea what you go through daily as a lawyer or what kind of toll [it] places on your life personally, I do realize that you have a great gift to do what you do day-to-day for me and many others. So, for these things and many more, again I say thank you.”
“[My attorney] was on top of everything. While it could be pricey, it was well worth it. I am thankful to have gone with you all. …”
“We could not be any more satisfied. Kristin has been a fantastic resource for us and has given us great advice. She is super responsive, and everything she tells us has been absolutely spot on. Also, just communicating with the billing department and the systems you have set up for paying is also very helpful. If I ever have an opportunity to recommend you all, I would not hesitate.”