Cordell and Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell and Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell and Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell and Cordell to put clients first has led the firm to represent over 32,000 clients while maintaining a 91 percent satisfaction rate based on client-completed surveys. Here are what actual clients from Minnesota had to say about their experience of being represented by a Cordell and Cordell attorney.
“… [Bridget] is young and motivated. She did what she had to do to win my case and still handled everything in an extremely professional manner. I could not say enough good things about her.”
“[My attorney] has been upfront and straightforward. We are still in the preliminary stages, but she has been very understanding in that regard. She is always helpful. She listens to my questions and gets back to me with the appropriate answers. I am looking forward to working with her once I decide to proceed.”
“Andy seemed to have a good plan and was very organized at the onset. He was very helpful and seemed willing to work with me, which was quite a change from my experience with attorneys in the past.”
“I am very glad that I came across your firm, as you all specialize in men’s rights. I am confident with Cordell & Cordell representing me and very happy with the progression of the work being done on my case.”
“People should not hesitate to retain Cordell & Cordell, or Andy in particular. Andy did everything he could to advocate for me, and I am very happy with the services I have received.”
“[My attorney] makes me feel like she is not only my attorney, but a part of what is going on. I feel that this is more than just a standard attorney/client relationship. This seems personal to her, and she understands and recognizes the struggles more than what she is obligated to do.”