Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent over 32,000 clients while maintaining a 91 percent satisfaction rate based on client-completed surveys. Here are what actual clients from Michigan had to say about their experience of being represented by a Cordell & Cordell attorney.
“My case is very challenging for any attorney no matter their years of experience, and she is doing a wonderful job! I’m really glad she decided to take my case and is continuing to do her best given the circumstances. My son does not turn 18 for a few more months, so this case won’t be over any time soon, but I couldn’t be more happy with the service.”
“Laura has been very thorough and dedicated to my case. She’s done good by me so far.”
“[My attorneys] are very professional people. They were nice and helpful and made the process a little easier. It was painful, but I think knowing I had good lawyers behind me definitely helped.”
“[My attorney] is very personable. She pays attention to detail and is knowledgeable, which takes a lot of stress of me.”
“I really enjoyed working with Jill. She was very responsive and overall did a great job. She provided good advice and whether or not I took it was my decision. She was helpful throughout the entire process, and I appreciate it.”
“Like I have said before, Jill is very personable. She really cares about what is going on, especially with the kids. … Her input has been phenomenal!”
“Jill was a great help emotionally. I really enjoyed working with her. The professionalism of Jill and her staff was wonderful. She was able to look out for my best interest without being too aggressive.”
“Jill was very professional, and above anything else, she was prepared. The preparation was amazing! The divorce process in general is very scary, and she always made me feel at ease. And in the end, she always delivered results. …”
“I really liked the web portal you all have. It was nice to be able to follow up on the case status and check in on the schedule periodically. No criticisms. It was a smooth process during a difficult time. They did very well, and I was extremely happy.”
“I would just like to tell you what an asset Jill Duffy is to your company, Cordell & Cordell. I am going through the most trying time of my life. I have four beautiful children and have been married for 21 years. I have worked all of my adult life to support my family. Divorce is a terrible thing, which I am sure you are well aware of. I felt as though everything I have ever cared for was being taken from me. I felt alone and helpless. I was lost. After consulting with Jill, I knew she was there for me… to fight for me. I cannot tell you how good it is to have someone like Jill in my corner. Jill Duffy and her assistant … have helped me at every turn. Their counsel and diligence is much appreciated. They are true professionals. I now realize I do not have to lose everything, and they have my back. I am grateful to Jill, [her assistant] and Cordell & Cordell!”