Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent over 32,000 clients while maintaining a 91 percent satisfaction rate based on client-completed surveys. Here are what actual clients from Maryland had to say about their experience of being represented by a Cordell & Cordell attorney.
“[My attorney] is very caring and understanding. … She is also very good at communicating with me and is quick to respond!”
“[My attorney] explains things well and always breaks things down into layman’s terms. I think that my case is in good hands, and [I] always get a call back same day if I leave her a message. I am very happy with going with [my attorney].”
“[My attorney] has been real informative and cooperative in working with me. She keeps me updated well. All of [my attorney’s] team has been great too!”
“Kristine was a very caring individual. She displayed that quality while working with me. Kristine was very sincere at all times. I have no negative things to say about either Kristine or Cordell & Cordell. Kristine has top intellectual skills.”
“You all make a painful process less painful. I have recommended [my attorney] to a friend of mine. [My attorney] was a great lawyer for me. I liked the fact too that [my attorney] did promote reconciliation, if at all possible.”
“Rebecca Ripley is simply outstanding in every respect. One thing that stands out is that Ms. Ripley is completely devoted to my case. I would recommend her to other dads.”
“[My attorney] has been fantastic and very supportive. She has given me great advice, and I feel as though I am in good hands. Thank you!”
“Kristine has been a great help. She did a very good job on my case. She is a hard worker. In fact, Kristine even calls me in the evenings. Kristine’s business acumen is her best asset. Kristine has a really good, sharp understanding of business workings. She basically made it truly fair for me and [the opposing party]. It was an unfortunate divorce, but Kristine made it smooth and fair for all involved. I am grateful for that.”
“Rebecca seems to be thorough and informative. Rebecca is willing to listen and have me offer input before any decisions are made and really give me the best options to consider.”
“[My attorney] has been excellent; she understands exactly what I need and is sufficiently aggressive. Communication has been great.”
“On Rebecca’s Cordell & Cordell profile, it states that divorce is an unpredictable time in a father’s life. It then says that Rebecca can help you gain control of life during these times, and I feel as though Rebecca has done just that. She is there when I need her and is available any time of day or night to answer my questions and help me along!”