Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent over 32,000 clients while maintaining a 91 percent satisfaction rate based on client-completed surveys. Here are what actual clients from Illinois had to say about their experience of being represented by a Cordell & Cordell attorney.
“I have been very pleased with Rachel and the firm. You all have done a great job and made this a pleasant experience.”
“My attorney was very helpful and had very good strategies. I felt like he was on my side through the whole case.”
“Rachel is a professional attorney, and she understood the complexity of my case. Rachel has an understanding of the laws. She did everything that she could for my case. I’m very satisfied with what she’s done. …”
“Rachel has been the best attorney I have had in the past five years. She gives her opinion, keeps me abreast on my case and I am 100% satisfied.”
“[My attorney] has been great so far. She is the nicest lady I have ever met, and I met with a lot of attorneys beforehand. Cordell & Cordell has done a tremendous amount for me.”