Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent over 32,000 clients while maintaining a 91 percent satisfaction rate based on client-completed surveys. Here are what actual clients from Florida had to say about their experience of being represented by a Cordell & Cordell attorney.
“Amanda is to the point and very thorough. …”
“Lisa is great. She is very professional and knowledgeable. From the first time I met with Lisa, I know I wanted to work with her. She knew what she was doing and seemed to have an idea of where she wanted to go with my case.”
“Every time I call, they know exactly who I am. I can tell they are paying attention to my case. Both Lisa and [the paralegal] are very responsive and are great at getting back to me. …”
“[My attorney] is the absolute best; he is the epitome of professional. … He is personable and made me feel comfortable throughout the process. I would recommend Cordell & Cordell in a heartbeat.”
“Lisa Karges was great and awesome. She took care of everything.”
“Everything was great. Lisa Karges was very responsive and returned my calls expeditiously. She was helpful and gave great legal counsel.”
“If I had a friend or relative going through something like this, I would definitely recommend Cordell & Cordell. They have exceeded my expectations. Everything was done in a timely manner, and I would change very little; they did great.”
“My entire world has been upside-down and the situation had me scared. [My attorney] brought me calm and confidence with his knowledge and compassion. He has made all of the difference.”
“Cordell & Cordell was the appropriate selection for me when it came to my divorce case. The first moments of meeting [my attorney] in my consultation, it was made clear how Cordell & Cordell were going to handle my expectations as well as their expectation of me. Lisa Karges was a continuous professional representative of my case. I never had to deal with attorneys prior to this, so clearly I was entering uncharted waters. Lisa was regimented, ethical and very effective in meetings between her and I as well as opposing counsel. This is understandably a tough business to be in, and Lisa makes a big difference in people’s lives. It was nice to see the hard work and honest attitude that was displayed, especially with a life-changing event. The same can be said for … the paralegal on my case. When I had questions, straightforward answers were responded to in a timely manner by either Lisa or [my [paralegal]. Communication was imperative on all our accounts, and everyone is expected to put in work. I was pleased [with] how my case was handled, as well as the outcome.”