Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent over 32,000 clients while maintaining a 91 percent satisfaction rate based on client-completed surveys. Here are what actual clients from Colorado had to say about their experience of being represented by a Cordell & Cordell attorney.
“I would highly recommend Cordell & Cordell and especially [my attorney]. He was an awesome attorney but also very personable. He is knowledgeable and would take the time to explain things to me. He was amazing at mediation; he kept calm, confident and cool. [My attorney] is a great attorney.”
“I have nothing but good things to say about [my attorney] and her assistant. They are absolutely wonderful.”
“The level of organization of the office was top-notch. They always were on top of things and kept me updated. [My attorney] did a great job.”
“I really feel that Cordell & Cordell did everything I asked of them. [My attorney] is a wonderful litigator. If I ever need help again, I will definitely rehire her and the firm.”
“I was very satisfied throughout. Every one of the attorneys I worked with took the time to get to know my case. They treated me well. I’m just very happy with my representation.”
“Cordell & Cordell did a great job. They contacted me whenever there was an update in my case and kept in touch throughout the duration. There is nothing they could have done better; [my attorney] provided excellent service.”
“It was a first-class attorney and firm for divorces. Everyone was great and cooperative. I first came to [my attorney] in an emotional state and shock at divorce after a 30-year marriage. He not only walked me through from a legal standpoint, but also a personal one. He showed genuine interest in me. I don’t think that can be said for a lot of attorneys. They say if you are still laughing, you will make it through. I didn’t want this divorce, but I got my sense of humor back.”
“… I don’t how [my attorney] could be any better herself as a person or her performance. She is everything I wanted in an attorney and a whole lot more. She has opposing counsel shaking and I am just coming out so much better than I thought. … From the moment I met Barb, I said I need to hire her so my wife doesn’t. I wouldn’t want to be on the opposite side of her. She’s not afraid to tell me when I need to make a change either. I am so thankful for her and the impact she has had on my life.”
“Marlana Caruso is good. She kept me up to date, would complete what I asked her to, would do things I didn’t ask her to but should have and was very aggressive. They did everything they could … I am extremely happy overall. There is nothing the firm lacked.”
“I have been with Cordell & Cordell through two successful court cases now, working with Marlana Caruso, and I would never go anywhere else. Marlana, in particular, was outstanding. She offered clear and consistent advice that allowed me to take a more pragmatic approach to an incredibly frustrating and emotional ordeal. Her ability to remain calm and objective while attacking all angles of the case was incredible. She devoted a significant amount of time in helping me to be successful in court and showed a personal investment in my case that made it easy to trust her. Her attention to detail and ability to think on her feet and respond immediately in the courtroom was critical in winning my case. … She was always prepared … Her communications with the opposing lawyer were professional, yet appropriately aggressive and forward. … The additional support provided by the firm was also outstanding, and my experiences with Cordell & Cordell have solidified my trust and partnership through all future cases. I can’t recommend them enough, especially for fathers out there who are seeking fair and even treatment.”